2013 Ford Escape Consumer Review: poor customer service
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2013 Ford Escape - Consumer Review

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107 Total Reviews

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16 of 20 people found this review helpful
poor customer service
By phx13 on

Vehicle

2013 Ford Escape Titanium 4dr SUV (2.0L 4cyl Turbo 6A)

Review

bought brand new Escape. at just over a 1000 miles the car died. would not start. called dealer bought car from they offered me a free oil change, and stated what a great deal I got. they did not address the issue the car would not start. called road side service, got a jump start. went to a Ford dealer close. they only charged battery for 3 hours, refused to run a diagnostic. Called Ford Corporate office, their rep told us if the car kept having problems just keep taking it back in.

Suggested Improvements

fix electrical and computer system so car runs/starts properly. take customers seriously, and give them respect, and address the issue presented.
Recommend (16) (4)
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