3 of 8 people found this review helpful
By sea_warrior on
2013 Ford Escape Titanium 4dr SUV (2.0L 4cyl Turbo 6A)
The car is just...BAD. Sync feels like a really rough Beta program and is unrefined and just not useful. Lockups, pauses, stutters, hesitations. I had a 2008 BMW X3 and thought the "infotainment" system in it was bad, but as amateurish as it was, it was at least functional. The car died with 300 miles on it and is still in a coma while Ford "decides what they are going to do." The dealer has had it for a week, and they haven't even STARTED to repair the problem. The last word from them was it could be "another 3 or 4 weeks." Between the Sync, the hinky Navigation, the mechanical unreliability and the lack of support from Ford, I rate the car a clunker. Run away from it.
When the car ran, the remote start was nice when it was cold out. But remote start is only useful when the car will actually start.
Ford needs to revisit that whole "Quality is Job 1" thing they used to advertise. They could start with customer service.