3 of 3 people found this review helpful
All Looks and Zero Reliability.
By fordfan21 on
2013 Ford Escape SE 4dr SUV (1.6L 4cyl Turbo 6A)
I traded in a 03 Explorer for the escapes "better" fuel efficiency, which was never achieved. Day 2 of ownership problems began with sync services freezing every other time. The car also developed a vibration through the break pedal that could be felt while stopped and in gear and was accompanied by the gas pump constantly clicking making it a chore to put gas. The interior would rattle and creak like a 100 year old home. Frustration continued with a creaking front suspension, replacing of the entire rack and pinion and constant trips to master reset the MFT system. Although eligible for the buy back program the Ford customer care manager was very rude and refused to follow through.
Although, MyFord Touch had constant issues I did enjoy the big bright touch screen and the features offered by the system, of course, with the stipulation of the features working when they wanted. Enjoyed the idea of better fuel efficiency while still maintaining some semblance of an SUV, although even going the speed limit on highways it was a chore to maintain an average of at least 29mpg. Exterior and interior styling were very well done but, the paint was paper thin and scratched easily. As for the interior the back seats did not offer much room and finding a comfortable driving position was not easy.
The end result of my ordeal was that after driving a total of 600 miles to and from the dealer... thats another story. The car being in service continually, dealing with my assigned case manager for the buy back program and her superiors was finally to much of an ordeal after 8 long months of ownership. I contacted the dealer in which I bought my vehicle from and finally traded in the Escape for a 2013 Fusion SE 2.0 with the luxury package and optional 18 inch rims. I could not be happier. My family all own Fords which is why I am giving them another chance and so far so good.