4 of 11 people found this review helpful
Ford Certified and after sales service- Awful processes and follow through
By sajuedmunds on
Vehicle2012 Ford Escape XLT 4dr SUV AWD (2.5L 4cyl 6A)
ReviewI have been a big fan of Ford and GM cars with all their warts and issues, so this was a curious experience with Ford and its dealer at Lawrenceville, New Jersey. A car is really a sum of experiences. I bought a pre -owned Ford Escape Certified by Ford. Shocking gaps at all stages.
1. Ford Pre certified. Was given a gar with broken bumpers and mechanicals. The dealer refused to change it the bumper and I also decide to focus on other transmission issues. After 4 weeks, car called in for a day. I got it after nearly 2 week. No loaner or rental.
2. Service - the words dripped with honey but you know when you are spun. Ford directs you to dealer
3. Its car - rough and cheap though functional
Best FeaturesSingle stalk controls, sun roof, other bell and whistles
Worst FeaturesFord Pre Certified and Service. I was hel bent on buying a Ford Fusion 2014, but for the first time in 20 years, Mind conquers the heart! - I expect some element of trust to be engendered during a transaction. Not sure how long patriotism, nostalgia and styling can carry a marquee through.
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