2010 Ford Escape Limited 4dr SUV AWD (2.5L 4cyl 6A)
When I turned on the AC for the first time this year it made a loud grinding noise for a few seconds, then never cooled. Took it in to the dealership to check and for regular 45,000 mile maintenance. Dealer called and gave the following description of the problem ..."in the AC dryer there is a filter bag with "little blue balls" of dessicant. It seems that it is a very common problem that these filter bags burst and flood the entire AC system with the balls (aka "debris") which causes all the parts to fail and or clog. Many of the parts can't be effectively flushed so the have to be replaced." The cost to replace the entire AC system (all valves, tubes, hoses, evaporator, compressor, condens
Expensive Repairs under 50,000 miles!
Condescending/ Rude Customer Service agents who will discuss "the limitations of your new car warranty" only.
The a/c problem happened to me twice within 3 months and it was just out of warranty.
I contacted Ford and they did a 50/50 with the first repair. Then I had to fight to get them to cover the second even with it being within 90 days.
So Ford does know and have a problem and as long as the customer keeps paying for repairs there is no reason for them to correct anything
† Edmunds.com received the highest numerical score in the proprietary J.D. Power 2014 Third-Party Automotive Website Evaluation Study℠. Results based on responses from 3,381 responses, measuring 14 companies and measures third-party automotive website usefulness among new and used vehicle shoppers. Proprietary study results are based on experiences and perceptions of owners surveyed from January 2014. Your experiences may vary. Visit jdpower.com.