By dontdoit1 on
2010 Ford Escape XLS 4dr SUV (2.5L 4cyl 5M)
purchased my 3rd ford (2nd escape). what a mistake - no probs 1st 6mos, then recall on transmission - now neutraling out - dealer fought me on fixing it - had to go to ford corporate, said they fixed it, still having issues, will not fix it...have water leaks AND the hitch handle lining continues to come out and has been fixed twice...feel like i have been taken advantage of and wish i could get rid it - sucks...don't buy it...with the lack of help from ford, i doubt i will ever buy another. if customer service and service was better, they would may be a ray of hope that i might buy ford again.
you lost my biz and many of my friends/family as well.
synch - sunroof
stop having transmission neutral out
fix water leaks
fix rear hatch handle issues
better customer relations