Bought new. Exactly the kind of vehicle I needed...big windows, AWD, fuel efficient, cargo space...just right for my cold climate. The 4-banger is fine around the city though it's a slow accelerator off the line and when merging into traffic. V6 was probably a better choice. 1st problem right away was a vibration at about 50 mph. Turned out to be an unbalanced drive shaft, which the dealer promptly corrected. Lots of tranny problems. Rebulit after 3-years. Problems returned less than a year later. Rebuilt again. Lots of similar stories online. When it works, I really like it, but deep down, I have little faith left in the vehicle.
Bought new...lots of value
Big square windows
Look like an SUV, not a jelly bean
Great winter vehicle.
purchased new in 2010.
at 40,000 km cost me $1000.
Had to replace hatch latch as door wouldnt open $420.
Now have hard shifts, clunking underneath.
Brakes shot again.
Dealer wants to replace lower control arms as well, says cant advise if transmission problems until control arms are changed.
Grand total of $1600+ Tax.
might have to trade it in for a real car... guess I'm going to
hyundai for a santa fe
better customer service, it would be nice if Ford stood behind there products.
I feel ripped off.
This is my 2nd Ford in 5 years and my 4th transmission.
I had a Ford Fusion that had a transmission fail 1,500 miles past warranty and was stuck 250 miles from home.
Ended up working a deal with a Ford dealer in Los Banos and bought a 2010 Ford Escape with 38k miles.
3 months later the transmission failed.
Got a new tranny from factory (no cost) and now a yr later it has failed again.
Dealer looked up history and learned this will be the car's 4th transmission.
There seems to be a lot of forums and posts about how bad Ford's transmissions are.
Car is no good if the transmission doesn't work.
Wish I limped into a Chevy or Honda dealer down in Los Banos.
Like I said in the review, can't find any favorite features when the transmission doesn't work.
Seems like Ford has forgotten how to build quality cars.
Maybe they should go to some of their competitors and learn how to build a quality product.
purchased my 3rd ford (2nd escape). what a mistake - no probs 1st 6mos, then recall on transmission - now neutraling out - dealer fought me on fixing it - had to go to ford corporate, said they fixed it, still having issues, will not fix it...have water leaks AND the hitch handle lining continues to come out and has been fixed twice...feel like i have been taken advantage of and wish i could get rid it - sucks...don't buy it...with the lack of help from ford, i doubt i will ever buy another. if customer service and service was better, they would may be a ray of hope that i might buy ford again.
you lost my biz and many of my friends/family as well.
synch - sunroof
stop having transmission neutral out
fix water leaks
fix rear hatch handle issues
better customer relations
I love my 2004 Escape-129K+ and never a minutes trouble-easy to care for-I hate my 2010!
Love the sync & sirius-but hate the interior (dash, console)-no way to keep clean.
Also liked running boards on 2004. Can feel wind when driving-can not in 2004-not sure what changed-but would not do it again!
-these are available in alot of models-do not have to have Escape to get them!
redo interior and check why wind "grabs" vehicle-put running boards back