I had a very disturbing incident happen with my 2008 Escape today that still has me shaken up!
My accelerator completely broke while merging into traffic on the highway! The gas pedal fell to the floor and the car wouldn't accelerate. I had 10 seconds to figure out what was going on, quickly applied my brakes and landed in the median, with 2 lanes of hwy traffic going 70 MPH next to me. When my car was towed to the dealership, they informed me that the accelerator cable broke and I would owe $240. I was so upset and called the Cust. Serv. Dept and they did nothing! I could have been hit by a tractor trailer with my kids in the car and FORD DID NOTHING! I'm so furious and scared to drive it!
I wanted an Escape for so long, bought one in 2008 and have been completed disappointed since then.
I have had it for less than 4 years and the cloth seats are now terrribly stained from the rain, my back window leaks, my interior seat bolts are rusting, the windshield seal is lifting away from the window, the gas tank won't accept gas without stopping 20 times, and now the accelerator cable broke while driving which makes me livid that no one at Ford seems to really care that I could have been hit from behind by a tractor trailer going 70 MPH because I couldn't accelerate to get out of the way. I thank God for my angels today and that I somehow managed to escape a potential fatality.
Make a safe, reliable, quality car for the amount of money you're selling them for! Improve your Customer Service! If I call crying hysterically because my family and I could have been killed because your accelerator cable broke on my car, have some sympathy and try to retify the situation, not charge me $240 because I didn't die. No one wanted to help me or seemed to care! I wanted to help Ford out when they were having problems, so I bought your car! Why would you put me in danger and not rectify the situation? Ford, I'm so upset today with your company. I don't want this car, nor will ever buy another one of your vehicles again. I am truly furious with how you handled this scary situation
† Edmunds.com received the highest numerical score in the proprietary J.D. Power 2014 Third-Party Automotive Website Evaluation Study℠. Results based on responses from 3,381 responses, measuring 14 companies and measures third-party automotive website usefulness among new and used vehicle shoppers. Proprietary study results are based on experiences and perceptions of owners surveyed from January 2014. Your experiences may vary. Visit jdpower.com.