I have always owed Ford vehicles for the last 22 years; well no more. I am moving on and will never own one again! I currently own a 2008 Ford Escape in which I bought brand new in 2007. I fell in love with it from the first moment I saw it with its Kiwi green color, moonroof, and spacious interior. As soon as I test drove it, I knew I wanted it. First off it's supposed to get 28 miles to the gallon on the highway but only gets 21. It is rusted out only on the driver side front tire well (common problem I've read online) and the paint is peeling on the drivers side of the hood. The paint on the interior finishes has rubbed off on some places, and the seats have always been a nightmare to keep clean (also common complaint). I am literally scrubbing them on a weekly basis. Water even stains them. If my kids are damp from the pool, their body shape is left on the seat until I clean them. It's so frustrating! The seat belts even stain. I don't know what from because the kids do not eat or drink inside. The bolts inside are even rusted. I have always taken care of the things I own. My Escape has always been garage kept and has been washed on a weekly basis and always washed to get the snow and salt off in the winter. It only has 67,000 miles on it and the transmission is going out. It also has a chirping noise when I first start it (also common). The drivers side window goes up slow in the cold weather and sometimes will even get stuck and I will have to wait 20 minutes to roll it up inch by inch until it's completely rolled up. Customer service from Ford completely sucks. They do not care about the customer or their complaints. There have been two recalls on it and two more common problems that should be on recall. One being the rusted out paint above the drivers side tire, which is a common complaint, and there should also be a recall for the tone ring. I've had it in the shop twice for a broken tone ring which was not cheap. I was proud to buy a Ford because it was made in the USA and didn't receive a buyout like GM. Well I no longer care about that. I will be getting a Cadillac SRX soon and can't wait! This thing has knickel and dimed me and I am done. Washing my hands of Ford! F--O--R--D--Found On The Road Dead.
I bought my Escape 8 years ago. Only 85,000 miles on it at this point. Here are the facts: What I have had to have fixed: since new, Liftgate rattled: numerous trips/replacement by dealership. Ford engineer stumped. Put duct tape around the too-small latch pin and it rattles no more. Automatic part of dome light quit. Replaced once, then quit again. Left it that way. Waterpump needed replaced at 75,000 miles. Control arm starting to come loose at 75,000 miles. Replaced battery and tires once. Now I have a small oil leak starting at 85,000 miles. Was told that this year of Escape is notorious for leaking oil and eventually needing a $5,000 repair to head gasket to fix. Advised me to continue to drive it the way it is, as the repair worth more than the car. Leak is very minimal, no low oil between changes. Seat coverings are horrible. Water even stains them, and you can't get the stains out. Dealer told me he has no idea how to get them out either. Interior and exterior rusting, even though 100% garaged and regularly cleaned/waxed. You be the judge.
Ok let me say this many post reviews based on the experiences in repair shops. And a bad experience with minor things. Overall the escape is a terrific vehicle as with anything it requires maintenence and fluid changes frequently as well as filters. I only have one negative from driving on freeways. Its the moonroof noise. I pirchased a wind deflector hopefully it helps. Over all no problems as of yet recently inspected. Repairs not so bad. But it adds up if your not quick to take care of problems as soon as it rises. Play it smart
My mother had purchased a brand new Ford Escape in 2008 and then gave it to me this year as my first car. I thought it would be safe to drive an SUV until the malfunctioning torque censor almost sent my boyfriend and I off the road at 75mph during our road trip across the U.S. I received a recall notice a few months before and had brought it in to fix the problem, It only took about 15 minutes and I was told everything was fine. Obviously this was NOT true and the auto repair shop we took it to in Nashville, TN emphasized it was VERY unsafe to drive and told me that they had done NOTHING when I brought it in the for the recall. We then took the car over to a Ford dealership close by and were told that it was going to cost us over $600 for something that should've been resolved under the recall. We spoke to customer service at Ford corporate and they said "their hands were tied" and they "couldn't do anything for us" because we already had it taken in for the recall. I'm extremely disappointed with how Ford handled this matter and I worry about other customers and their families if this were to happen to them too.
Bought the 2008 Escape new in 2007. Loved it until about last year when we started to get nickeled and dimed on repairs. To be expected of an older car I suppose. Electrical in drivers seat went out. Front end rods needed replaced. Starter was going bad. Some of the interior was also wearing. Given the years we lived out west and now in the south, I suppose the oppresive heat likely accelerated these issues as I know people who have 2004 escapes and have had none of these issues. In the end we ultimately traded it in for a bigger vehicle as we added to our family & needed the space.