2005 Ford Escape Consumer Review: A Grumpy Owner's Bad Dealer Ex
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2005 Ford Escape - Consumer Review

2005 Ford Escape

Average Consumer Rating

392 Total Reviews

HEV 4dr SUV (2.3L 4-cyl. Hybrid CVT Automatic)

Performance
Comfort
Fun-to-Drive
Interior
Exterior
Build Quality
Reliability Value
A Grumpy Owner's Bad Dealer Experience
By Grumpy Escape Owner on

Vehicle

2005 Ford Escape Hybrid Fwd 4dr SUV (2.3L 4cyl gas/electric hybrid CVT)

Review

Transmission failed 170 miles. Ford was attentive to repair. Dealer's service was terrible in that the dealer took too long to repair and did not appear to know what to do. Dealer said vehicle would be ready at the end of the day and then calls three hours later to say engine removed and and vehicle would be ready sometime the following week. Extremely poor service from dealer and Ford needs to supervise repairs to assist the customer. Dealer refused to furnish repair manual information and allow third party inspection of transmission. Car returned with bracket hanging after 19 days. Ford needs to tell prospective purchasers that vehicle may have a long break in period of about 5,000 miles.

Best Features

The hybrid is fun to drive and responsive. The gas mileage takes time to reach where it should be and Ford and this dealer do not advise customers of this fact. The Ford representative is difficult to contact. Despite the initial extremely unpleasant experience, I would purchase another Ford Hybrid.

Worst Features

Ford should a separate screen to show fuel economy and four wheel power usage by the wheels. The dealer did not explain that an upgraded radio was necessary for a screen to show the information as to four wheel drive. A small screen should be located in front of the driver for visibility.
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