A Grumpy Owner's Bad Dealer Experience
By Grumpy Escape Owner on
Vehicle2005 Ford Escape Hybrid Fwd 4dr SUV (2.3L 4cyl gas/electric hybrid CVT)
ReviewTransmission failed 170 miles. Ford was attentive to repair. Dealer's service was terrible in that the dealer took too long to repair and did not appear to know what to do. Dealer said vehicle would be ready at the end of the day and then calls three hours later to say engine removed and and vehicle would be ready sometime the following week. Extremely poor service from dealer and Ford needs to supervise repairs to assist the customer. Dealer refused to furnish repair manual information and allow third party inspection of transmission. Car returned with bracket hanging after 19 days. Ford needs to tell prospective purchasers that vehicle may have a long break in period of about 5,000 miles.
Best FeaturesThe hybrid is fun to drive and responsive. The gas mileage takes time to reach where it should be and Ford and this dealer do not advise customers of this fact. The Ford representative is difficult to contact. Despite the initial extremely unpleasant experience, I would purchase another Ford Hybrid.
Worst FeaturesFord should a separate screen to show fuel economy and four wheel power usage by the wheels. The dealer did not explain that an upgraded radio was necessary for a screen to show the information as to four wheel drive. A small screen should be located in front of the driver for visibility.
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