I bought my Escape new and have taken meticulous care of it. The transmission failed me last year at 60K miles - $1K for new solenoid and fluid change. A year later, the transmission is misbehaving the same way again: near 45 mph, skips 2 gears into OD then stutters when you touch the gas to re-awaken the engine. If I want to keep it, I'm facing another $1K repair, with no guarantee that I won't be out another $1K next year. I've enjoyed driving the Escape. However, this issue and other quality defects (window gets stuck open at times, center console vinyl cracked when leaned upon, radiator leak required patch, etc) have turned me back toward a Toyota Highlander.
.Car-like feel when driving .Responsive, smooth-running engine
.Heater and A/C controls clunky and resist adjustment .Poor electric window reliability .Replace unreliable transmission design .Talk about "Ford quality" rivaling Honda's & Toyota's is both cheap and ridiculous. Prove it or continue to lose customers like me