Get Instant Pricing with Edmunds Price Promise℠
1Look for "Special Offers" on a specific car
2Get your upfront, locked-in price from the dealer
3Go to the dealership to buy your car with no haggle
I have been going through the same thing with my Edge. It has been a nightmare to say the least. Every time I bring the car into be serviced, I hear a new excuse. Once it needed an update (that didn't actually help). Another time the MyFord Touch kept malfunctioning because "my iPod was plugged in." I have heard every excuse in the book and I am so tired of owning a $40,000 car that is completely unreliable.Report it
Exactly the opposite of my experience. After about 8 months, I experienced one problem (My iPhone got dropped and I had to do a reset to get it back.) I told my dealer and he said "bring it in, we just got a software update. I did ... they updated ... and so far (2 months) so good. It even improved my touch performance from 2 seconds to almost immediate. No problems at all with liftgate either. I get a kick out of opening it remotely from the second floor of my office building so it's ready when I get there to load my 'stuff" in. I switched from Honda, and if things stay like this, I'm A Ford owner for good.Report it
© Edmunds.com, Inc.
† Edmunds.com received the highest numerical score in the proprietary J.D. Power 2014 Third-Party Automotive Website Evaluation Study℠. Results based on responses from 3,381 responses, measuring 14 companies and measures third-party automotive website usefulness among new and used vehicle shoppers. Proprietary study results are based on experiences and perceptions of owners surveyed from January 2014. Your experiences may vary. Visit jdpower.com.