After having a bad experience purchasing a pre-owned vehicle in Wayne a few years back I was extremely cautious about purchasing a new vehicle, but Rt. 23 Ford put all my worries to rest. I happily purchased a new Edge truck, which I knew rather little about, other than what the commercials told me. Turns out, I absolutely love it. It's everything my sales person told me it would be. It has great mileage and its such a dream to drive. I received top notch service, and a great monthly price for my lease. All of the staff that worked with me to get what I wanted were sincere and honest. I have no problem with them gaining a profit because they truly earned it.
Traded in my 07 Toyota Highlander in May 2010. Just turned 6,000 mi. This EDGE has more power,excellent ride & much better on fuel(26 hwy/21 around town) and good looks. With all the rebates & dealing 23,200 before trade in. Glad to be back buying AMERICAN. Ford has a winner here.
Performance & Fuel Economy
Throw away the black door handles & window trim moldings. They should match the vehicle color
5 Hours after buying this, systems started failing. It has been in the shop for a full 32 days and 3 mornings. The sunroof rattles, tranny failed, brake rotors failed (2600 miles), GPS system failed (Media, Phone, Radio and Nav screens lock/glitch), Iphone is incompatible, seat loses memory, USB failed, and tire pressure sensors failed. I have been battling Ford to fix these problems, and now I am trying to get them to take it back. I had a meeting with a Cust serv rep and field engineer that was a choreographed farce. The engineer who decides if they take it back himself dropped the ball back in April. I have now filed for BBB and NYS AG's arbitration. I don't trust this vehicle. 5500 miles.
Read the above. Their customer service needs drastic improvement. I know people who had similar situations with other car companies, and they replaced their vehicles right away. Why not Ford?
Since I bought it, the tire sensors, Nav system, sunroof, USB, door, power seat, transmission and brakes have all failed. I have 5500 miles on. I have lost it for service 32 days and 3 mornings. Ford has been a nightmare to deal with. Stories, lies, refusal to fix/replace systems etc. I finally had a meeting with cust serv, which was a choreographed show and waste of time. They can't fix everything and won't take it back.
GPS/Sync system, when it's working
Just about everything, I guess. Also, the headlamps are not bright enough and the brakes are weak.