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Hi Familycarbuyer, First, I would go back to a reputable, electric qualified Ford dealer to resolve this problem that the car does not tell whether the cord is plugged in or not. I have this car for 18 months and it did not happen once to me thus far. I would have to think this is not a normal condition. In the instruction manual, it also specified that the wall plug of the charger needs to be plugged in first, then you need to plug the car in, and do the reverse for the unplug. I make sure to follow this guideline. Second, I would guess you use the heater a lot, such that the electric only range is reduced significantly. I also suspect that you may be driving on highway, such that the speed is above 55mph. There is a gauge that shows how much power the accessories are using. The heater can use 7kW when it warms up the car, that is as much power are the electric engine propelling the car on the highway. The car has a cabin conditioning feature when it is plug in to a level 2 charger where you can bring it to temperature before you leave. If you use it you will dramatically increase you electric range only when you drive. Also, try to charge your battery such that is ends the charge shortly before you drive the car so the battery will be at working temperature and will not consume power when you drive. If you do this, I am certain you will get close to the rated range. The car has a program that allows you to setup charging times on the car itself, a web browser or the FordMobile on Apple and Android devices. I agree that is takes some used to to switch from a gasoline car to a plug-in hybrid, but it took learning for everyone to drive their first car. I for one would not go back to conventional cars after experience electric driving for the comfort, fuel economy and environmental impact. Be patient, I am sure that if you take a little time to learn about the car, it will grow on you! Happy driving!Report it
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