2 of 2 people found this review helpful
Reliable truck sorry service
By HVB on
Vehicle2002 Dodge Ram Pickup 1500 4dr Quad Cab ST 2WD SB (4.7L 8cyl 5M)
ReviewAlmost immediately after the initial 3/36 warranty the dash cracked in 6 pieces. No problem since I purchased the 10 year/100K warranty. When I took the truck in I was told the dash is not covered since “trim” is not covered. (I don’t feel the entire dash is “trim”). I was also told by the service manager that this is a problem they have never seen before, but they would “see what they could do to help”. The “help” turned out to be replace the dash at $600 each for the two parts! So I contacted Dodge directly and asked what could be done. Next I googled “Dodge truck dash cracks” and discovered this is a widespread problem. The Dodge rep never called back after he promised to.My last Dodge.
Best FeaturesRoom, good looks, reliability comfort.
Worst FeaturesAdmit design flaws and improve customer service.(call back when you promise to).Rudeness and years of runaround is all I have gotten from Dodge five star “service” even after I used the dealer for all maintenance.
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