Absolutely the worst car I've ever had!
By JMc on
1998 Dodge Neon Highline 4dr Sedan
Absolutely the worst car I've ever had, and the worst dealer/factory service
I've ever experienced...! Problems too numerous to
list here. Quality control, vehicle integrity, and customer satisfaction are
NOT Chrysler strong points. Premature
failure of the automatic transmission at 8,000 miles. After several
repeated repair attempts over 15 months by the servicing dealer, the
transmission problem(s) were never corrected. A plea for assistance to
DCX Canada was brushed off by a form letter boasting about how qualified
their dealer service personnel are to solve technical problems. Not true.
Chrysler has yet to learn the meaning of "customer satisfaction".
The car was quite fun to drive, handled well and demonstrated spirited
engine performance. However, the teutonic, defensive, off-handed
customer satisfaction posture of DCX Canada, made this vehicle a very
disappointing experience. Never again!
Dealer service personnel are inadequately trained, and the concept of
customer satisfaction seems to be totally misunderstood at the Chrysler
head office level. Shame on you Daimler Chrysler.