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Absolutely the worst car I've ever had!
By JMc on
Vehicle
1998 Dodge Neon Highline 4dr Sedan
Review
Absolutely the worst car I've ever had, and the worst dealer/factory service I've ever experienced...! Problems too numerous to list here. Quality control, vehicle integrity, and customer satisfaction are NOT Chrysler strong points. Premature failure of the automatic transmission at 8,000 miles. After several repeated repair attempts over 15 months by the servicing dealer, the transmission problem(s) were never corrected. A plea for assistance to DCX Canada was brushed off by a form letter boasting about how qualified their dealer service personnel are to solve technical problems. Not true. Chrysler has yet to learn the meaning of "customer satisfaction".
Favorite Features
The car was quite fun to drive, handled well and demonstrated spirited engine performance. However, the teutonic, defensive, off-handed customer satisfaction posture of DCX Canada, made this vehicle a very disappointing experience. Never again!
Suggested Improvements
Dealer service personnel are inadequately trained, and the concept of customer satisfaction seems to be totally misunderstood at the Chrysler head office level. Shame on you Daimler Chrysler.
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