Get Instant Pricing with Edmunds Price Promise℠
1Look for "Special Offers" on a specific car
2Get your upfront, locked-in price from the dealer
3Go to the dealership to buy your car with no haggle
I have the exact same problem with mine!!! Something has to be done!!!! This is ridiculous!!!!!Report it
I also own a 2012 Journey. At 9,000 miles the dealership at first told me they couldn't find anything wrong. But after being very demanding, they checked the transmission fluid. They found metal shavings. They had to order 3 different sets of gears/bearings to find a set that would align properly. My vehicle has been back to the dealer 3 times with electrical issues. It is at the dealership right now because the climate control button changes my radio station. I too have sent a certified letter to Dodge, emailed and called them. I am waiting for a response. My next step is to file on the Lemon Law in Texas.Report it
I have filed a case with the Attorney General's Office. I think we should ALL file a case!!!Report it
I Have a 2012 v6 journey and have taken the car in 3 times to the dealer in 3 months. i bought it with 62 miles and it stated acting up right away. The car shifts weird sometimes while driving but its gotten worse now usually in the Am after sitting all night or anytime that has set for a while when i turn it on and put it in drive i feel the shirter is hard to shift into gear once i drive off it wont change gears the RPM goes to 6and 7 if i push on the gas. i have to pull over and turn the vehicle off and restart it then it works fine. i am having to do this all the time. i feel its unsafe since you just cant stop in the middle of the road and turn the car off. the dealer says theres nothing showing a problem and theres nothing more they can do.Report it
I have a 2013 Journey having shifting problems. Taken to dealer - no help. Was told it was not showing a code at this time and even though they were familiar with the problem there was nothing that could be done. I am wondering what the outcome for some of the earlier cases reported on this site has been - particularly the case filed with the attorney generals office.Report it
© Edmunds.com, Inc.
† Edmunds.com received the highest numerical score in the proprietary J.D. Power 2014 Third-Party Automotive Website Evaluation Study℠. Results based on responses from 3,381 responses, measuring 14 companies and measures third-party automotive website usefulness among new and used vehicle shoppers. Proprietary study results are based on experiences and perceptions of owners surveyed from January 2014. Your experiences may vary. Visit jdpower.com.