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Average Consumer Rating 308 Total Reviews
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great car but lousy service
By rhofwinnssc on
Vehicle
2009 Dodge Journey SXT 4dr SUV AWD (3.5L 6cyl 6A)
Review
I bought this car used six months ago. I have had problems with the car starting, the starter was finally replaced after ten - twenty visits to a dealer. Now six months later the car will not start and I call the Chrysler corporation feeling as if they will help make me whole. Nothing doing, I took the car to a authorized dealer and found out that it was a faulty wireless module and key. You can guess what happened, your warranty does not cover it and you have to pay seven hundred dollars to have it repaired. What a kicker!!! If you plan on purchasing the Journey buy brand new, this is why I will not purchase another American made car. Foreign dealers make customers whole.
Suggested Improvements
Make sure customers are truly satisfied with your customer service. Even if they purchased your merchandise second hand. The quality should be up to par when selling a used vehicle.
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