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Dodge Journey United Kingdom
By miffed3 on
Vehicle
2009 Dodge Journey SE 4dr SUV (2.4L 4cyl 4A)
Review
I bought my Dodge journey SXT CRD AUTO in May 2009 7000 miles on the clock, went in for service @ 20000. The result being new brake pads on front and 1 new tyre. Three months later another new tyre. In Feb this year car was juddering on take off so took it to the dealer they ran the computer on the car and told me to pick the car up as it was now running perfectly.Needless to say there was no difference in the running of the car. Was told to bring the car back to workshop on the 16 Feb.on the way the gearbox intermittently lost its drive so the car limped into the workshop. Was told it needed a new gearbox and it would be a week {Chrysler supplied a hire car} it is now 21st May & lots of phone calls to garage,{none from them to me}lots of phone calls from Chrysler customer service, have had three delivery dates from them for this gearbox to arrive but still hasn’t infact Chrysler customer service told me he was going to stop ringing me with updates as it was clearly upsetting me…….Who wouldn’t be upset ive owned this car for 2 years now but its only been in my drive for 21 months and in the workshop for 3 months.The Garage who sold me this car is based on Mereyside United Kingdom & said under no circumstances would they consider a buy back. Will keep posting on here and other forums as and when things begin to happen.
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By miffed3
on 06/01/11 08:03 AM (PDT)

Day 105 yesterday 31st May, Garage rang me told me car was fixed { they fitted new clutch in auto box }. Told me it had been test-driven & all was as should be, and they were washing the car ready for me to pickup on day 106.... Day 106 1st of June arrives, the excitement & anticipation of driving my car after 106 days in the workshop was very noticeable. Picked the car up drove it 400 yds and guess what ????????????. Yes you?ve all guest it by now it broke down with no drive in the gearbox, & I was left nursing the car out of the way of the traffic behind me.Stopped the car waited 5 mins & started car again,gearbox engaged so Took the car back & they really do not know what to say except that they will have to get in touch once again with the Mighty Chrysler. Will keep you posted .This car should be killed off.

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By miffed3
on 06/03/11 13:29 PM (PDT)

Day 107 2nd of June,Garage rang again said the system needed bleeding several times & car has been test driven by two people including the Service Manager himself. Said Would i mind if one of there guys took it home tonight so as to get more miles on it & i can pick it up in the morning all being well.Well lets hope all is well......Have asked the manager to tell Chrysler i want a free service & a further 2 years extended warrinty on this car I think this is only fair after the JOURNEY ive been on with this car. Day 108 { D day} picked the car up, clutch been bled several times I?m told.... The Journey drove like a new car, received automated phone call from the dealer Am I happy with the level of service I received if yes press 1 if no press 2, I Will only be happy when I get my free service & 2 years extended warranty. God bless all you Dodge Journey owners.

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