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This is the first time and last time I purchased a Dodge!!! I had to purchased a van due to my husband's disability and we had to have a lift installed for his scooter chair. Well the 1st time I took it in for an oil change and I ask them to check why the van was idling so rough and they said it was a software issue, I informed them I had to take the van home and bring it back due to having a lift kit installed. So the 2nd timee I took it they informed me that it was a transmission issue so now they tore into the trans!!! Picked it up 10 days later for the malfunction indicator light came on, back to the shop for the 3rd time they got the light off and informed me to pick it up so I was driving and it felt like it wanted to stall out and rough idling 4th time back to the shop they call to inform me now its an engine problem so they changed coils cylinders and several other things in the engine, went back after 8 days ad picked it up!! Drove it 1 day and the Malfunction indicator light came on back to the shop again for the 5th time, then they got the light off and told me it was nothing to do with the trans or engine. Drove the van for 3 days and it was rough idling trans was slipping gears and back to the shop for the 6th time now they call and tell me it was the purge cylinoid and vacuum hose!!!! Picked the van up after the fixed it and it continue to ride rough and trans was slipping sooo bad so Chrysler contacted me and I said I wanted another shop to look at it so he set it up for another shop to look at it and I took it in now the compound in the transmission is messed up!!!This is the 7th time!!! And the are trying to figure out why it is still rough idling, I have been in 7 different rental vehicles in 1 month time. I truly regret purchasing this vehicle and Chrysler doesnt want to do anything about it!!! They will not return phone calls and when they do all they tell me is they fixed the problem!! DO NOT BUY A DODGE/CHRYSLER!!!!!!!I have a handicap husband that is in a scooter chair and I cannot take him to appts. due to the van being in the shop all the time.Report it
I wish that I had read your comments before purchasing my 2012 Dodge Grand Caravan. Refer to my comments on that vehicle and subject. I have had similar problems with defects, the customer service department at Chrysler and the Dodge service departments. Incidentally, I know the BBB has no authority over Chrysler but they won't even associate with them much less agree to a BBB Arbitration and although the purchase agreement states you must agree to arbitration both the dealership and Chrysler refuse to do so. Thank you President Obama for bailing out this company with OUR tax dollars!!!Report it
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