I've had so many recalls, I know all the shop attendants by first name. No time for poor reliability. Brakes went before 20K miles-recalled. AC went out over summer-recalled. Shifts down hard when let foot off gas-transmission problem? Doors & radiator cap recalled. Should have bought a used car with 75K miles--would have been more reliable.
I had the same shift issue. I spoke to the Dodge Dealer and they said they have a new shift program and could flash my transmission computer. They told me if the van had under 80,000 miles on it they would do it for free. I had them do so and it is much better the shifting is also not as aggressive.