2 of 2 people found this review helpful
Driving Customers Away!
By Blair L. Ritchie on
2002 Dodge Caravan Sport Fwd 4dr Minivan (3.3L 6cyl 4A)
I have owned two minivans. The first a 96 and now this one. Dodge/Chrysler will never see one penny from me ever again! Both vehicles I owned from them have required repair for items that are clearly a result of poor design. The 96 had the well known transmission problems that so many experienced and now my 02 is having front end problems (sway bar, pwr steering). I can understand that vehicles will have problems. However, why they will never see my money again is that they do not admit to an obvious problem and then stand behind it in terms of repair. It is actually insulting to be treated by a company as if mine is the only one showing these issues yet others share similar stories.
Handling and ride comfort
To do the right thing and stand behind their product. Admit a mistake in design flaws then repair them for the customer.