Capital Volkswagen

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closed
Monday
7:30 AM - 7:00 PM
Tuesday
7:30 AM - 7:00 PM
Wednesday
7:30 AM - 7:00 PM
Thursday
7:30 AM - 7:00 PM
Friday
7:30 AM - 7:00 PM
Saturday
8:00 AM - 6:00 PM

Customer Reviews of Capital Volkswagen

5.0
Overall Rating
(43)
Recommend: Yes (42) No (1)
Write a review: Sales | Service
sales Rating

Excellent experience and excellent service.

by dcfilar on 11/16/2017

I had a phenomenal experience with Michael Ludes atCapital Volkswagen when purchasing my new Tiguan. It was great service and the car is phenomenal.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
115 Reviews
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service Rating

Excellent Service

by ZeynSol on 01/18/2018

I appreciate the excellent service they provided when I took my car for repair. I appreciate the team's -especially William Huey's- attention to detail, great communication skills, and willingness to help us beyond our expectations made the experience even better. I will definitely recommend this dealership to others in the future..

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Fast Repairs

by rycherry on 12/16/2017

Capital VW and Service department team were great! Rose Jones took great care of me and my VW Golf. She got my car back with mechanic who diagnosed the issue quickly. She quoted a competitive price with other mechanic shops in the area. When they didn’t have a part, she had it delivered the next morning and the mechanic had my car repaired by the end of the day. I felt like they got me back on the road very quickly. During the 2 days I waited Rose even gave a loaner car to use. I am very pleased. That’s why I will continue to do business with Capital VW in the future.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Customer Feedback

by Football on 11/21/2017

Joe Trozzo is a very professional service associate. He has always been upright and transparent. Though I am finding it to be quite expensive to take care of my Tiguan my interest has been peaked to look into the newer next size model of SUV from Volkswagen from the dealership. I value good customer Service especially from loyal customers such as myself. I continue to expect and receive the treatment that I experience.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Excellent experience and excellent service.

by dcfilar on 11/16/2017

I had a phenomenal experience with Michael Ludes atCapital Volkswagen when purchasing my new Tiguan. It was great service and the car is phenomenal.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Capital VW

by willgman on 11/11/2017

As always, Capital VW service was superb. Rosemarie Jones always ensures that I know what to expect and that the work is done right and on time. She keeps me informed and follows up on every visit. She’s a pleasure to deal with.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Awesome Sales Associate

by nicolask on 09/16/2017

Our Sales Associate was Lu Wei Huang. Lu Wei was very courteous and extremely well informed on all aspects of the Golf GTI we purchased. We took multiple test drives in different models and different year vehicles. The entire experience was very pleasant, no pressure, and fun! Would highly recommend Lu Wei and the dealership in general for purchasing a new or used VW. -Nicolas

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Excellent Service

by WillGMan on 08/29/2017

I was extremely pleased with the work performed on my Audi at Capital VW, especially with the personal, attentive and excellent service by Ms. Rosemarie Jones. Everything was handled quickly and efficiently. And they cleaned my car.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? No
service Rating

Great customer service

by FireBuddy on 08/26/2017

Rosemarie Jones provided exceptional customer service. She recognized my concerns and distress with a frequent false alarm in my new Q7 and expedited repair services. A customer forever!

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Exhaust system update

by Cairodude on 08/23/2017

Joe Trozzo had my TDI back on the road ahead of estimated time. He is extremely pleasant to work with and respectful of my schedule.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Great Service!

by Domarco on 07/31/2017

Recently, I brought my Audi Q5 in for a recall service at Capital Volkswagen. The work was performed expeditiously and the customer experience was enhanced by the courteous and professional service provided by Rose Jones, the consultant assigned to my appointment. My appreciation to Ms. Jones and the Audi service team.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Very Satisfied

by berrypl on 07/29/2017

Rose Jones was very helpful and pleasant to work with, I came in for a recall on my Passat and she went beyond on keeping me informed on what was found. I had some other issues with my car and she was most helpful in resolving these issues. She displays the professionalism I have come to expect from the dealership.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Very satisfied customer

by photographer on 06/13/2017

I purchased the Jetta six years ago. It is running like a new. The reason is that I only have my car serviced at Capital Eurocar - Volkswagen dealer service department. WG Fong

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Scheduled Maintenance

by Irismaleika on 06/08/2017

I am very pleased with the Service Rose Jones provided. She made sure my concerns were handled. I received a phone call first thing that morning from Rose going over all services that would be performed on my vehicle. My vehicle was serviced in a quick, efficient manner. Thank you Rose Jones!

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Awesome!

by McKenzie on 06/03/2017

Michael Felton at Capital Volkswagen is awesome! He worked a great deal on a lease for a 2017 Jetta. Would definitely recommend. Everyone is super nice...but not uncomfortable, pushy, "used care salesman" nice...just helpful and great to work with. Will be a repeat customer!

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Always great service

by narcher78 on 06/02/2017

Rose at Capital Volkswagen always sees my service and repairs through in a timely and efficient manner. I always leave satisfied with the experience.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Capital Eurocars Service

by mollyEM on 05/24/2017

Joe Trozzo handled my car's 20,000 mile check up. Very professional. Friendly staff all-around, and the waiting room has nice accommodations.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Joe Trozzo is your man

by LeeJ101488 on 05/10/2017

I have had Passat for almost three years and I always look for Joe when I need to get service, maintenance check up, and replace parts. He will thoroughly go though to your car and perform very careful inspection. He is also very kindly and will tell you from your side which is necessary and which is not necessary.

  • Recommend this dealer? No
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Satisfied Customer

by SouthernGirl on 04/26/2017

The service that I received at my last visit on my 2017 Audi Q7 was outstanding. As has with been all my past services which has only been 3. Joe has been my service technician on the last two. Joe had everything in order and I was in and out as we discussed. If it was not for Joe and the service I received at Capital Euro Cars, I would not have purchased my current vehicle. I do not have to drive 3 hrs to Atlanta to get service now. I still have to drive 90 miles, but that is the price you pay to drive an Audi and live where I do. I traded my 2014 only because I knew Capital Euro Cars would take care of me.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Great tireman

by Butterfly on 04/20/2017

Joe made sure my tire checked out before he told me whether I needed a tire or if it could be repaired. Joe trozzo did was he needed to get me in since I came in without an appointment. After Joe find out that I didn't need a new tires, Joe immediately told me that it could be fixed. This was a relief. Thanks Joe Trozzo for helping me in a timely manner.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

I love my new jetta!!!

by country_girl1 on 03/23/2017

Lemar Edwards was a pleasure to meet. He was very knowledgeable and helpful in helping me get financed for something that suited me.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

What a pleasure

by bdsapala on 03/09/2017

I brought my car in for an oil change before an unexpected road trip, and I could not be more satisfied from start to finish. Joe Trozzo was incredibly helpful and informative about the entire process and assured me that the mechanics would do a safety check to ensure that my car was ready for the trip. Not only was the service done flawlessly, but my car was returned to me washed and vacuumed. I have had very poor experiences with other dealerships in the past, but I cannot recommend Capital Volkswagen enough, and if you can, work with Joe because he will make sure that you are taken care of!

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
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