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Kocourek Ford Lincoln Service Reviews

  • 2727 N 20th Ave
  • Wausau, WI 54401 (map)
  • Chat with Dealer
Service Rating:

Wild Guessers Tried to Charge Me Again!

Written by xjsguy on 08/02/07 12:00:00 AM PDT
Recommend this dealer? No

I've purchased a couple of Rangers from them. I use these as my service vehicles. My current one, a '97 4.0 V6 drinks oil. I took it to them and was told that it needed new valve guides/seals. I took their advice and got the truck back with a bill for <$700.00. Well, it used even MORE oil after this "repair". I went back and confronted them and was told that I need a new v-6 and that they would install it for way over $1000. I never went back, nor will I EVER purchase another vehicle from them. Their attitude was clearly that they had gotten me and, they do not care about tomorrow's dollars. How short-sighted. They have lost a customer FOREVER.


Dealership Experience

Were you satisfied with the quality of work performed on your vehicle? Not available Did the dealership complete the work within the timeframe promised? Not available Did the dealership provide you with an accurate quote of the work to be performed? Not available Do you feel the price paid for service(s) was fair and appropriate? Not available Did the dealer honor all commitments made? Not available

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Edmunds.com has been advised by Kocourek Ford Lincoln Mercury that this dealership was acquired by a new owner on July 25, 2008.

  • By Edmunds
  • on 12/06/2010
  • 05:50:29 AM PST

My name is Sara Feil I am the administrative assistant for Keith Kocourek. I would like to start out with an apology for how you were treated and I would like to resolve this issue for you. I would also like to inform you if you did not know, we just bought out the dealership on July 25th, 2008 so any service you recieved prior to this date would not have been from us. If your service was after July 25th I would love you to please give a call on my direct line at (715)241-6441 or e-mail me at sfeil@kocourekchevrolet.com. I would like to help you out in any way I possibly can. Here at Kocourek Automotive it is about Key people which is you, our customers, and I sincerly mean this. Please contact me.

  • By sfeil
  • on 12/06/2010
  • 05:50:33 AM PST

My name is Sara Feil I am the administrative assistant for Keith Kocourek. I would like to start out with an apology for how you were treated and I would like to resolve this issue for you. I would also like to inform you if you did not know, we just bought out the dealership on July 25, 2008, so any service you received prior to this date would not have been from us. If your service was after July 25th I would love you to please contact me at the Kocourek Chevrolet phone number which I cannot provide due to guidelines this website has. I would like to help you out in any way I possibly can. Here at Kocourek Automotive it is about Key People which is you, our customers, and I sincerely mean this. Please contact me.

  • By sfeil
  • on 12/06/2010
  • 05:51:37 AM PST
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