We wont be back to Moses BMW. Horrable Customer ServiceWritten by xbmwx on 01/09/11 09:07:26 AM PST Go back to Service reviews
Recommend this dealer? No
This place is horrible and we will never go back. You know you are going to have issues when you walk in and see all the empty display cases. That must have been the reason I drove 3.5 hrs. and didn't get all the lights fixed that I told them I needed fixed a week before. They also didn't have air filters in stock for the car so I have to go back to another dealer. I called Charlottesville, VA and they had all this stuff. They said bring it in that day. I left multiple VM for Moses and got nothing back. They had me drive up in a blizzard to fix 1/2 of the issues and then wanted us to come back on Wednesday like it was no big deal. This place will never get my business, and come to find out this is common for them. I have since asked some other BMW owners in the area and they all said never go to Moses. It was all I could do to get the WORTHLESS pars dep. to let me have the privilege to buy some floor mats and a plate for the car. I did call a manager and he actually returned my call. He was in sales - all he could tell me was that they were rated in the top 10% of all BMW dealers. Wow - I wish he could see how they treat us when when we go to other BMW locations. Bottom line they treat you like crap and they don't have anything is stock. This was all service and part issues as far as sales go - I don't know - they never called me back and they didn't bother to help me with any of the cars as my wife and I looked them over for over an hr. - inside and out. I guess they didn't know that we were interested in buying an M3. They need new Management and new help.