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Moses Ford Lincoln Service Reviews

  • 2001 Maccorkle Ave
  • Saint Albans, WV 25177 (map)
  • Chat with Dealer
Service Rating:

We wont be back to Moses BMW. Horrable Customer Service

Written by xbmwx on 01/09/11 09:07:26 AM PST
Recommend this dealer? No

This place is horrible and we will never go back. You know you are going to have issues when you walk in and see all the empty display cases. That must have been the reason I drove 3.5 hrs. and didn't get all the lights fixed that I told them I needed fixed a week before. They also didn't have air filters in stock for the car so I have to go back to another dealer. I called Charlottesville, VA and they had all this stuff. They said bring it in that day. I left multiple VM for Moses and got nothing back. They had me drive up in a blizzard to fix 1/2 of the issues and then wanted us to come back on Wednesday like it was no big deal. This place will never get my business, and come to find out this is common for them. I have since asked some other BMW owners in the area and they all said never go to Moses. It was all I could do to get the WORTHLESS pars dep. to let me have the privilege to buy some floor mats and a plate for the car. I did call a manager and he actually returned my call. He was in sales - all he could tell me was that they were rated in the top 10% of all BMW dealers. Wow - I wish he could see how they treat us when when we go to other BMW locations. Bottom line they treat you like crap and they don't have anything is stock. This was all service and part issues as far as sales go - I don't know - they never called me back and they didn't bother to help me with any of the cars as my wife and I looked them over for over an hr. - inside and out. I guess they didn't know that we were interested in buying an M3. They need new Management and new help.


Dealership Experience

Were you satisfied with the quality of work performed on your vehicle? No Did the dealership complete the work within the timeframe promised? No Did the dealership provide you with an accurate quote of the work to be performed? No Do you feel the price paid for service(s) was fair and appropriate? No Did the dealer honor all commitments made? No

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Follow up - My wife and I have since taken the X5 to BMW of Charlottesville, VA - Just as I suspected we received amazing service as we have at any other BMW location aside from Moses BMW in St Albans, WV. Charlottesville, VA BMW went out of there way to take care of us and make sure that all of the maintenance was up to date. The parts were in stock, the people were super friendly and the care was cleaned inside and out including a hand wax. Moses did wash the outside of our car and I guess we didn’t ask them to do the inside. Any dealer we have been to has always done the inside and out so I just figured it was standard. I could not get Moses St. Albans, WV BMW to put the floor mats in that I bought from there parts dep. or the plate I got for the front. You would think that if you car was right there in the shop and you were to drop $175.00 on floor mats and a bmw license plate that they would have decency to offer to install them. Now there sending me notices that they ordered the parts that they didn’t have the first time around. I understand that, not every dealer will have every part in stock but they should have had at least 1 of the 2 that were needed. Not to mention why would they order parts when I specifically told them I would not be back again and that we would be driving to VA to have the job completed? I just wish they would get it together at Moses so that I could feel good about giving a WV dealer our business. They need to go out and see what other dealers are doing and, get more involved with each and every person that calls in or walks in that door.

  • By xbmwx
  • on 01/28/2011
  • 01:02:05 PM PST
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