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BAD NEWS BEARS

Written by bloomsh on 07/15/10 12:00:00 AM PDT
Recommend this dealer? No

While out of town, my car began slipping during acceleration and making a strange noise on the interstate near Morgantown, WV. I had it towed to the nearest Ford Dealership, expecting the usual outstanding service that Ford is reputable for (the reason I purchased my car)... not in this case. Upon arrival, I was told the shop was very busy but would do their best to accommodate me in a prompt fashion due to the fact that I was traveling. I told them that the exclamation light had starting flashing on the dash, and that I had looked it up in my car manual and on my IPhone and found that it was a transaxle light. I needed a rental car, but was told the shop had none available. They didn't call a rental agency for me, but rather gave me a number to call myself. They did, however, give me a ride to the airport which turned out to be the only favor Superior did for me. I called them 2 days later because I had not been contacted about my car. The car had a list of problems (none of which were related to the transaxle or transmission) and the repairs were estimated at $1,500. They said the repairs would take 3-4 more days, and they would finish as quickly as possible and call when completed. Four days later, I stopped by the dealership two hours early to wait for my car. To my surprise, it was waiting in the parking lot. Again, no one had called me to let me know it was ready (I still wonder how long it was sitting there?!). I even saw one of the front desk persons in the gas station right before I arrived and he mentioned nothing of the completed repairs. I paid for the repairs and started the car: The car was behaving in the exact same way and making the exact same noise as when I had dropped it off. The same front desk person said that the issue should have been caught during diagnostics but wasn't, and I agree... especially since I had made a point to mention the transaxle light. At this point, I started crying. I was out of town without much money and had been paying for a hotel and rental car for 6 days at this point. A salesperson saw me crying and directed me to the service manager. Upon speaking with the service manager, he told me that this was a NEW issue that had occurred between the time that they had parked the car after repairs and the time that I started it up. This NEW repair would cost ANOTHER $1,000 - $2,000 dollars and another 2-4 days because the TRANSMISSION would need removed. He then urged me to consider trading my car in, because the dealership would finance anyone! This dealership charged me for $1,500 worth of repairs on my car but did not address the issue that I brought the car in for. I am going to have the car towed back to my local shop because I do not feel Superior Ford is capable of correctly diagnosing and fixing my car. I am very unsatisfied and am leaving reviews of my experience everywhere I can, as well as disputing the charges for the repairs. The service I received from this establishment was very inferior.


Dealership Experience

Were you satisfied with the quality of work performed on your vehicle? Not available Did the dealership complete the work within the timeframe promised? Not available Did the dealership provide you with an accurate quote of the work to be performed? Not available Do you feel the price paid for service(s) was fair and appropriate? Not available Did the dealer honor all commitments made? Not available

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