Kent Parsons Ford Lincoln
Customer Reviews of Kent Parsons Ford Lincoln
Old school personal feel in a modern dealership
byon 01/31/2023
Just cant' say enough good things about my purchase at Kent Parsons. Zero pressure, great communication and a family vide made the entire transaction a pleasure. They bent over backwards to make it enjoyable for my family and I through the entire process. Don't go to some big chain store, Kent Parsons will treat you like a person, not a number.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Old school personal feel in a modern dealership
byon 01/31/2023
Just cant' say enough good things about my purchase at Kent Parsons. Zero pressure, great communication and a family vide made the entire transaction a pleasure. They bent over backwards to make it enjoyable for my family and I through the entire process. Don't go to some big chain store, Kent Parsons will treat you like a person, not a number.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Outstanding Service
byon 06/19/2017
I scheduled a periodic mileage check & oil change for Lincoln Town Car. Also asked them to "find a squeak" as a car trip was scheduled. Rather than replacing a water pump or other unnecessary up-pricing maneuver, they found and corrected serpentine belt issue NOT requiring replacement. Service was efficient, friendly, competent and unbelievably inexpensive (Yay coupons!!). Well Done!!!!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Great Fast Service (Oil Change)
byon 10/30/2016
Oil change did not take long. Good service freindly staff
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Customer Service
byon 10/20/2016
They have an excellent service department at Parsons. They take care of their customers. A lot of lip service is given to "customer service" these days by both big and small businesses but at Parsons they really do practice it.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Recall parts
byon 08/26/2016
My car was in for recall parts. It was in and out in the time frame they said it would.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Great employes
byon 07/11/2016
All the employees were extra nice to my issues from the top to the bottom.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Great service
byon 04/20/2016
Very professional and answered all questions. Highly recommend.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
reinie
byon 04/15/2016
2014 ford escape very helpfully as always Dave Melborn always does a great job and makes sure my car is in perfect running condition
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Annual Inspection and service.
byon 04/04/2016
Scheduled appointment was for 10:00 am. In and out in excellent time.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
GOOD WORK
byon 03/31/2016
They where fast and did good work. thank you I came in and thought I had a long wait, but before I knew it, they where done and I was on my way home!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Love this Dealership!
byon 01/05/2016
My husband and I just moved back to the area and were looking for a Ford Dealership to take my Mustang to and where we could deal. After trying Malloy Ford in Winchester and Hagerstown Ford in Hagerstown and being disappointed with the way the staff treated me; we decided to give Kent Parsons Ford a try. We had a excellent experience at Kent Parsons Ford. The staff was knowledgeable and friendly. They worked diligently to get us the best price with the terms and conditions where we needed them to be. Our sales person was very helpful and was determined to help me give my husband the best Christmas Present this year. Thank you Woody for the helpfulness and friendliness you showed me and my husband.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
2 Comments
Oil Change and Inspection
byon 11/16/2015
oil change and inspection went well and in a timely manner
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Great service
byon 10/16/2015
Service work was great. Always get great service from Howie - Fixed right the first time !
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Great service
byon 10/11/2015
A very good customer service team clean faculty to wait in very friendly staff
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
My Dream Car
byon 09/22/2015
I bought the Fusion Titanium with park assist, BLISS, GPS, and leather seats. I can always trust Parson's in servicing my vehicles and when purchasing a new one. The personal touch means the world to me. Woody pulled out all the stops in locating my dream car with its extensive list of must have's. Ryan Byrd sold me my previous car and he always takes good care of me. It was good seeing him again. Todd has sold us vehicles too and he is great. Dave Milburn in the service department has been so helpful and has my deepest trust. We have purchased a couple of used vehicles there in addition to new ones. Kent Parson's Ford is a very special dealership.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Best service dept in tri-state area
byon 09/15/2015
We own 9 vehicles and your service is the best. Although we have not directly purchased from Parsons, we do now own a vehicle that originated there. As stated, the service department is outstanding.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Thanks
byon 08/25/2015
Everyone was very helpful. A special Thanks to Brett Wright.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Wonderful service!
byon 08/14/2015
The service was very fast and efficient! I was very pleased with the care that was taken to make sure my car was well taken care of for the service. I would highly recommend Parsons Ford for service!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
truck repair
byon 07/31/2015
I had my truck serviced and rear rotors replaced it took care of the problems I was having thanks
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Not Applicable
Parsons Ford was very informative and got what i wantef
byon 07/29/2015
Got what i wanted without any hastles. Dennid was very informative. Lobe my new Escape.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Routine service best at the dealer
byon 07/27/2015
Scheduled service on line. Arrived at the scheduled time. Service was ready for me and my truck was done in an hour. That's about as good as it gets.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments