unprofessional!Written by shanondavis on 08/21/09 12:00:00 AM PDT Go back to Sales reviews
Recommend this dealer? No Purchased a vehicle from this dealer? No
Everything was fine, the sales man was very helpful, nice and friendly. THEN we were brought inside to talk numbers. I was adamant about using our own bank and financing ourselves. We were passed over to what I believe was a "closer" who was VERY pushy with the in house financing. I think I must have told him at least 4 times that we were going to go through our own bank ourselves. He was really, really pushy and [violative content deleted] (he kept calling me darlin' and hon', unprofessional in my book). And this is where it gets good... "I say what are you going to give me for my trade-in" ('89 vw vanagon) he says, and I swear it on my grandmother's grave, my ears DID NOT decieve me, he says "$2,500." I say "$2,500?" He laughs and says "No, no I said $500, is $2,500 what you wanted me to say dear?" I say "Do I need to clean my ears out?" and I look at my husband who also distinctly heard the $2,500. At this point we are all laughing, because it's so unbelievably appalling, and I can't seem to wrap my mind around what exactly he is playing at. So that's it I'm done with the game (I didn't have much paitience for it to begin with:P) I name my price which is low and he comes back and says sorry we can't do that, we leave. Oh and I forgot to mention he bad mouthed his salesman and as we were leaving was having a laugh with his co-worker at my expense! Unfortunately, I can't remember the "closers" name and probably for obvious reasons they list none of their employees on the website. But that aside, I can't begin to express how dissatified I am at the level of customer service I recieved. Unprofessional and pushy and the obvious lie??