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Doug's Northwest Cadillac Service Reviews

  • 17545 Aurora Ave N
  • Shoreline, WA 98133 (map)
  • (888) 928-5703
  • Chat with Dealer
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Older Reviews (over 2 years old)

This dealer does not have any current reviews. The following reviews are over two years old - their ratings are not used to calculate the dealer's current aggregated ratings.

Service Rating TERRIBLE Service Department By mattymattel1 on 03/30/11 02:46:43 PM PDT
Recommend this dealer? No

I initially took my car in as my heater was not working. Picked the car up, service dept. said heater working fine...drove the car NO HEAT. Took car in again, service said they found the problem, repaired problem, drove car and again NO HEAT. The 3rd time I took it in I told them what to repair for ...
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Service Rating This is a great dealership By wsever on 12/15/09 12:00:00 AM PST
Recommend this dealer? Yes

Everyone at this dealership is top notch. It shows that they all take pride in their job. We have never had an issue when it comes to scheduling a time for routine service which is wonderful in this busy world.
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Service Rating BEST IN THE WEST By coachg09 on 05/08/09 12:00:00 AM PDT
Recommend this dealer? No

I went into Dougs just after they bought the store a couple of years ago and I was very impressed with the professionalisum of the staff from the service people and technicians right down to the car washing staff. The car always looks like it's been detailed after it's washed. They do such a good jo...
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Service Rating Solution Found Service Super!!! By satisfied1 on 02/10/09 12:00:00 AM PST
Recommend this dealer? No

I recently took my wife's Tahoe to Doug's Northwest Cadillac/HUMMER for an airconditioning problem that was unable to be diagnosed by any other dealer in the area; including the Eastside. I was treated to their Red Carpet Treatment immediately. The Service Consultant took my comments without quest...
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Service Rating Check It Before You Leave The Yard By bwilliams5 on 10/30/08 12:00:00 AM PDT
Recommend this dealer? No

I conducted business with Doug's service department from 1997 to 2000 while my H1 Hummer warranty was still available. Over that period, I experienced and witnessed a couple-frightening mistakes. The first was while I was waiting to have a tire alignment performed. The alignment technician had a b...
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