Chuck Olson Kia
Customer Reviews of Chuck Olson Kia
Beware of deceptive practices
byon 04/11/2021
Beware of buying a vehicle from Chuck Olson Kia. I purchased a 2021 Sorento Hybrid. From the beginning, I was misled about things. The parts/service department does not seem to know much about the car. I was told that the blind spot monitoring system only works above 35 mph. Not true. At the time of purchase, I was told I could get a home link mirror installed. When I also questioned my sales agent about the lack of a compass in the car, he checked with the parts department and informed me that the compass would be on my upgraded mirror. When I brought the car in to have the mirror installed, I was told that it would take about three hours as nobody there had installed a home link mirror on a 2021 Sorento and they would need to figure out how. It took over 4 1/2 hours! After the mirror was installed, I could not find the compass. I spoke with Jim in parts and he sent me a link to how to access the compass. I still could not find it so I brought the car back to the service department. Nobody there knew how to access the mirror. I was told that the parts manager was the only one who would know and they would have him call me on Monday. He called me and informed me that Kia does not make a mirror with a compass! Also at the time of purchase, it was late afternoon so I was also told by my sales agent that my car would be detailed when I brought it in for the mirror. This was never done. Kia offered to install weather resistant floor mats to replace the compass. When I brought it in, they installed floor mats which do not fit! They claim these are a “good enough” fit even though the passenger side mat does not stay put. I’ve since found out that Kia does not even have weather resistant/rubber floor mats available for the model I purchased. Living with all the rain in the northwest, these are a must. Why would you sell a car where weather resistant floor mats are not an option? Shortly after my purchase, I e-mailed Chuck Olson Kia about my concerns. There was NO response from the dealer for nearly 3 months. I also contacted Kia corporate. They also take weeks to respond and then the response is no more than “we will contact the dealer”. With the type of service and misrepresentation of product that I have received, I will not purchase another Kia, nor would I recommend Kia to any other buyer. At the very least, I would not recommend Chuck Olson Kia. They will tell you anything just to get you to purchase the vehicle.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? Yes
Chuck Olsen Kia always delivers more than a 100% for me!
byon 03/01/2018
Excellent as always!!! Rick is honest and knows how to take care of you!!! Everyone is very customer service friendly and thorough!! What can I say, I love my Kia so much we bought a second one!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
New Soul Purchase
byon 02/21/2018
Henry Olson worked hard to find us the car we wanted. He showed us how to use the car's features. Thank you, Henry!!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Well Done Clint and team!
byon 02/01/2018
Clint Westmoreland worked night and day to get a deal done. Clint was always available, honest and up front. The detail shop has our purchased FJ looking good and ready to roll.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Purchase of Kia Sedona
byon 01/28/2018
Deshaun was very helpful with our questions, friendly and showed us around. We quickly found a vehicle that worked for us. And he made sure we were informed in the features of the vehicle.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Great used car buying experience. Love my new jeep.
byon 01/07/2018
The sales team was very friendly and honest and not pushy at all. They answered questions and took the time to explain their trade in valuation which was very appreciated.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Chuck Olson Chevrolet Amazing Experience
byon 12/30/2017
Amazing sales guy (Bob). Was patient with me haggling him. Held my car as long as needed, and even helped me sell outright my existing car. Couldn't be more satisfied. ,Amazing sales guy.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
SharonPurser
byon 12/18/2017
Deshawn, my salesman was awesome. He was very competent, courteous and not overly aggressive. The dealership was clean and professional in appearance.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Not Applicable
Love my Rio!
byon 12/14/2017
Henry was super nice, as was every other person we encountered. I went in with a thought and found a car I had not even thought about, that I love!!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Chuck Olson Kia
byon 12/11/2017
This is the 3rd car I have purchased from Chuck Olson. The first 2 were Souls, this time I moved up to a 2018 Sorento. My experience was stellar. Keaton and Dimitri are both awesome!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Good buy.
byon 12/06/2017
Chuck Olson Kia has a good inventory of Kia Sorentos. I liked the no-nonsense sales approach and I loved the fair and straightforward negotiation process.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
My Cadillac SRX
byon 12/03/2017
The care and concern that I received during making my deal on the 2015 Cadillac SRX... From the initial meeting with Mike to the Financing Department... Thank you...
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Got a Chrysler 300 C with a Hemi that looks and drives brand new
byon 12/02/2017
I got a beautiful car from your lot. Robert and Sean were great. I forgot the other guys name that ran my info, but he was great. Your dealership is first class..
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Not Applicable
2nd Kia Soul+
byon 09/06/2017
Keaton was knowledgeable and didn't waste time. There were many vehicles to choose from. We are happy with the purchase.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Used car buying experience
byon 09/05/2017
I usually hate the car buying process, but this experience was bearable; a rarity when buying a used car in my opinion. Also, it didn't drag on and on; it was over in less time.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Laid back and easy process
byon 08/17/2017
My wife and I walked in knowing what we wanted and were willing to pay. Patric our salesman was easy going and not pushy. Showed us what we wanted and made it an easy process.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Chuck Olsen Kia was great!
byon 08/10/2017
The sales people at Chuck Olsen Kia were very knowledgeable and patient with us through the process. We were attended to the moment we stepped on the lot, we can't say the same for other dealerships we were shopping with.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
New Soul and a Happy Birthday!
byon 08/06/2017
First of all, everyone who I worked with was very pleasant and professional beginning with Antonio and then Jim, Mr. Olson and John. Antonio went to great lengths to assist me and was flat out awesome AND he was very in tune with playing along (patience) to helping me provide my wife a big surprise by having the car ready with balloons when we drove in to pick it up!! Nice job Antonio! I have a number of potential family and friends who likely will be coming to see him in the future.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
The Greatest Place to buy a car
byon 08/06/2017
The sales people are very professional, courteous, answers your questions honestly, and most accommodating. In all my 60 plus years, I have never enjoyed buying a car & working with such good people in the process.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Sorento purchase
byon 07/31/2017
The overall experience was very " painless" my questions where answered, my requstes fulfilled ( I asked for a different color in the car I wanted, and it was delivered). Nathan, the salesperson, was very knowledge and easy to work with.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Best buying experience ever!
byon 07/24/2017
Keaton Burke was a pleasure to work with. Very friendly and knowledgeable. No pressure and did everything to make the buying experience the most pleasant one I've ever had. I had gone to another dealer and had a poor experience so he really helped me get the best deal. The finance process was quick and easy also.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
