sales service and warranty concernsWritten by cpetterson on 11/01/10 12:00:00 AM PDT Go back to Sales reviews
Recommend this dealer? No Purchased a vehicle from this dealer? Yes
i would not recommend buying a vehicle from milam mazda what-so-ever. Sales staff seems friendly enough but smooth talks through their sales giving misleading information about their products and warranty's. It was explained to me that my $3,500 warranty would cover everything on my vehicle since purchasing ive tried to use it three times and every time their warranty company has declined to help with the bill even after i was assured by milam mazda sales staff that the products installed on my truck at the dealership before i purchased it and was told it would be covered was still not included on my warranty when it came time to have work done on it. upon calling for any type of help through the dealership on any problems was met with very unhelpful staff (stephanie) and very short unhelpful answers. So now im stuck with paying for a warranty that does not cover my truck that i have not used and cannot use because of the modifications they installed on my truck before the purchase. upon trying to cancel my warranty i was informed i would be charged regardless if the warranty was used or not. Once again i would highly not recommend buying a vehicle from milam mazda due to reasons listed above. Hopefully this will help future purposed buyers from making the same mistakes that i was mislead into. Also, i was quoted a price over the phone on my pick-up and after driving 4 hours to the dealership i was informed that the truck was several thousand dollars more than quoted.