Experienced and Happy CustomerWritten by lolander on 02/22/13 04:20:10 PM PST Go back to Sales reviews
Recommend this dealer? Yes Purchased a vehicle from this dealer? Yes
I just bought my second car from Grey Chevrolet. I bought my Silverado from Grey 10 years ago, and only Grey has serviced it. As a result, my truck runs like new. I couldn't be happier with the treatment I've received from the Grey staff, from the mechanics, to the Service Advisors, up to Joel Grey himself. I've even called the Service Advisors for advice, and they've patiently answered my questions in lay terms, and gave me a range of options. From a fellow in Seattle, I see below the only negative review of Grey. His criticism is that the Grey staff would not give him either a value or range for his used trade-in THAT HE DIDN'T BRING WITH HIM TO THE DEALERSHIP. Now, folks let me ask you: would you offer a price to a seller for a vehicle he would not, or could not, show you? See, here's the deal. Some dealerships will give you a price over the phone for your trade-in just to get you to come to their lot. When you get there with your trade-in, that price goes out the window. Grey's staff doesn't do that. Grey's entire organization has integrity. For example, on the used Trailblazer I bought a few days ago, the sales person gave me Grey's internal mechanic's evaluation of the car before they even gave me the price. I knew exactly what Grey would have had to do to get the highest price for their Blazer. I even went back and asked for more detail on this Blazer from the Service Advisors. The Advisor pulled Grey's internal evaluation, and explained in detail what the mechanic had found. They also quoted me what it would cost me to get it repaired if I chose to. Then, having been looking around at the market, when the salesman gave me a price, I knew it was less than even owner prices on Craig's List. Grey could not have been more fair, more accomodating, or given me more (inside) information than they did. If that's not integrity, I don't know what is. We've all bought cars & trucks. We've all heard BS from car sales people and from Service Advisors. I hate it. That's why I deal with Grey Chevrolet.