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My husband and I are looking to purchase or lease a new car in the next few month. We have been shopping at the Jaguar, Mercedes, BMW and Lexus dealerships. I have NEVER seen such apathy towards a prospective customer as I saw at the Lexus dealership in Lynnwood. We counted no less than 6 sales associates and not one of them made eye contact with us, acknowledged that we even walked through their doors, or even motioned to us that they would be with us shortly. We spent a good 10 minutes in the showroom, then walked outside to look at their inventory, and finally back into the showroom for another 5 minutes. If I were the sales manager or owner of this dealership each and every one of those sales people would be gone and replaced with people who have a good command of CUSTOMER SERVICE. This dealership obviously has no idea how to define customer service let alone implement at their showroom. The treatment we received makes me never want to buy a Lexus of any kind, it is obviously nothing more than an overpriced Toyota. I will never recommend this dealership to anyone, in fact I will most likely tell everyone NOT to go their for their next car purchase.
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