Surprisingly pleased with the purchase experienceWritten by coloradoan on 04/03/11 10:14:56 AM PDT Go back to Sales reviews
Recommend this dealer? Yes Purchased a vehicle from this dealer? Yes
Yesterday, I purchased a used 2008 Infiniti FX35. I began the purchase process using Edmunds.com and KBB.com to research a reasonably priced crossover SUV with the greatest positive feedback from prior users. These websites also provided a fair market value for the exact model and configuration that I decided to purchase. Then using craigslist.com and autotrader.com, I located cars at various dealers that matched my interest. Using only email and the telephone, I negotiated with Ken Galimanis for an exact purchase price, a slightly above blue book value for my beat up twelve-year old Nissan, and remarkably good financing terms for the used car. After setting a time to test drive the car, I arrived an hour late. And although Ken Galimanis was busy with another customer, George Riad had the car ready to go for a ride. I am an engineer and physician from the Rocky Mountain states, and thus, born with a heavy foot for the accelerator. George Riad let me test drive the car as I would drive it . . . fast and aggressively. No sales pressure at all during the hour-long test drive, just questions on my part, and patient answers from him. Naturally, it was raining in Seattle, so I stopped by a townhouse complex and borrowed a carport to get out and examine the exterior, and again he did not pressure me to hurry. Back at the dealership, after the drive, Ken Galimanis further reduced the interest rate an additional 0.4%, while keeping everything else exactly as previously negotiated. They very quickly approved my credit application, and then I told them I'd like to chat with my wife about the purchase, and needed a few hours to do so. Surprisingly, they seemed okay with me walking away, and did not apply any sales pressure. Instead, Ken Galimanis gave me his cell phone number and asked that I call when I made a decision. After agreeing to buy, I arrived back at the dealership at 6 p.m. to complete the purchase contract with Shannon Fulcher, also pleasant individual, and patient even though I was most definitely keeping them past the 7 p.m. expected closing time. My only disappointment was the cost of the 3M Scotchguard paint and glass protector. I will purchase it eventually, but when applied at the dealer is very expensive. However, Shannon Fulcher pointed out that I would only break even by purchasing prepaid oil changes, and so she actually discouraged me from spending the extra money. Amazing integrity, and sadly, completely unexpected when purchasing a car. Finally, well after closing time, George Riad presented me with a freshly detailed car, and he spent another 30 minutes ensuring I understood all the essential features of the navigation, hands-free cell, adaptive cruise, etc. I cannot imagine a smoother experience buying a car. And I have only the very best recommendations for this particular dealership and the specific individuals I worked with. As the car accumulates miles, I will post my experiences with the service department.