West Hills Chrysler Dodge Jeep Ram

My husband and I STRONGLY do not recommend West Hills Chrysler Jeep Dodge!!! I will precede my review by stating that our sales rep, Cody, did an excellent job answering our many questions and helping us find our new 2014 Jeep Cherokee Trailhawk. Unfortunately the positives stop there. We purchased our new vehicle on a Sunday and were the first customers on the lot at 10am. After a pleasant experience with Cody we agreed to trade in two vehicles and by new. 4 hours after agreeing to buy, sitting in the dealership waiting, we finally were able to see a finance person to solidify our deal. Good thing we had Cliff Bars in our car because I fear how much longer we would have waited had we left for lunch or dinner. We didn't leave the dealership until 7pm, at closing time. Our Trailhawk was brought in from Eastern Washington the following Tuesday morning but because I work all day we weren't able to pick it up until the evening. During Cody's introduction to the finer details of our new car we discovered that the dealership (who had the car all day) had forgotten to install the Navigation System which now would require another trip back to the dealership as it was the end of the day and HQ was closed. We subsequently went back to WHCJD a couple days later to have our Nav System installed. My husband and I showed up at the dealership's advertised opening time and were greeted by a receptionist who told us the sales reps were in their morning meeting and would be out shortly. 45 minutes later (with a small crowd of customers waiting) the sales staff came out of their meeting and finally got around to seeing people. Then, less than 24 hours after our third trip to the dealership, a lady from finance called and to tell us (not politely request) that we would have to return one more time because the finance person we had originally seen had missed a signature line on our paperwork...and so we returned, again. If you are counting, this is now 4 trips to the dealership in less than a week and add on a 5th three weeks later to pick up our plates. But the agony doesn't stop there. Less than 30 days after owning our NEW Trailhawk, the Navigation System stops working. So we call Jeep Vehicle Service (very pleasant) and they tell us we will need to schedule an appointment at the dealership. Because we are a single car household we set up the appointment for the following Saturday at 8:30am, thinking what appeared to be simple glitch in the GPS/Nav System could be quickly rebooted and we could be on our way with our weekend. WRONG! My husband and I drop off our car as scheduled at 8:30am and receive a ride home as the service representative estimated it would take 3-4 hours to have our car seen and fixed. Not a problem as our only commitment for the day was at 4pm to have our sick dog seen at the local vet. Tick, tick, tick...no word. So my husband calls WHCJD at approximately 11pm. Jason, our service rep, tells him the car was just taken back and plugged in to diagnostics. My husband proceeds to call back several times for updates for which the only feedback we received is that the car is "plugged in" and the diagnostic machine is "flashing red" and reads "do not unplug." At 2pm my husband calls back one last time to say we need a resolution or alternate transportation as (again) we are a single car household and we need our car (which was running/driving when we brought it in). WHCJD passes us off to Enterprise which provided us a rental car at no cost. At 5pm as we leave our vet appointment we call WHCJD for an update to see if our vehicle is done. The service shop is CLOSED!!! The only people left at the dealership are the sales reps who can provide no assistance other than to have a manager notified of our issue on Monday. Now I have to go to work on Monday and explain to my boss how I will have to leave work early unexpectedly to retrieve my car which has been hijacked by the dealership and we still have NO STATUS on why we don't have our NEW car back yet. This dealership could offer me all the free oil changes and car washes in the world and I will NOT return. We want our car back and we want to cut ties. I have never had such an infuriating experience with any dealership. WHCJD should be embarrassed by the abomination that is their customer service.