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Issue, MD Volvo Car Consumer Discussions

Darcar Volvo Ethics
by singh09 on Sat Feb 02 13:25:06 PST 2008
Wait to you deal with the Service Department. It's just as bad if not worse...They don't stand behind anything, to include Volvo's own Certified pre-owned standards. I bought a Certified pre-owned XC90 about 2 mos ago, turns out the front windshield wiper (intermitent setting) never worked. I tried to take it in for service, and after 3 days (2 separate service appointments) they say the problem lies with an after-market windshield (not Volvo supplied) that won't let the sensor read the rain....anyway, Darcars Service says, it'll cost $700-$800, but they'll split the cost. they say they've been burned on people bringing in issues like this for certified pre-owned replacements...whatever. Now tthey are questioning our ethics as to whether WE replaced the windshield and are insinuating that we're lying to them....come on. Sounds to me their certified pre-owned program is crap and they don't stand behind anything. STAY CLEAR OF DARCARS VOLVO, ROCKVILLE, MD.
Re: 07 XC90 options hard to come by [bryangmd]
by blckislandguy on Thu Oct 12 18:52:08 PDT 2006
Bryan G, MD, Think about this for a minute. Car dealers are the very epitome of capitalists. They have their own money on the line 24/7 trying to figure out what will sell. Clearly, if you can't find an XC90 configured as you described, it isn't a cabal ("having issues") against you but rather the dealer's recognition that with all these options the car is at a rareified price point. So high, that the car ain't going to sell. This should tell you something. At this price point, you should buy a Cayenne S for fun or an Audi Q7 (a stretched Cayenne) to haul a hockey team. You'll get a car worthy of the price point and because of the higher price point a better dealer experience and resale.
My Herb Gordon Volvo (Md) experience
by ebroder on Thu Feb 24 17:57:37 PST 2005
(This is what I wrote the dealership, Volvo and the dealer's holding company (edited to remove names per this forum's rules). Their meager response follows.) I am writing to let you know about my experience purchasing a used 2003 Volvo C70 from Herb Gordon Volvo. I was introduced to the dealership through a purchase attempt through e-Bay on which I lost out to a higher bidder. However, I was visiting the Silver Spring (MD) area over Thanksgiving, so I stopped by to talk to the Sales Manager who introduced me to a salesperson who would be my primary contact. The salesperson showed me the 2003 model that was on the lot, but at the time I had my heart set on a used 2004 and was willing to wait. Over the next several weeks I received a couple of calls from the salesperson trying to interest me in the 2003 model, and she quoted me a price that I thought was a little high. I counter-offered, but my offer wasn't accepted. I was prepared to wait for what I wanted. On December 28, she called to tell me that they would accept my offer of $29,995 plus a $99 "Dealer Processing Fee", plus a shipping charge of $500, for a total of $30,594. She faxed me a form identifying the car, I gave her my credit card number for a $2,500 deposit, and FedEx'd a check that afternoon for the remaining $28,094. The following day, I learned that the figure quoted did not include sales tax, so that day (12/29) I FedEx'd a check for $2,290.58. Over the course of the day or two, forms were sent back and forth via overnight mail and the transaction was consummated. On Wednesday, December 30 I was told that the car might be picked up by the trucking company as early as Friday and could, therefore, be here by approx. Wednesday, January 5. Over the next several days, I called repeatedly to ask if it had been picked up and was told that the trucking company hadn't yet arrived. Finally, on Friday, January 7 (a full week later) it was picked up, and I was told I could expect it by the following Wednesday. Naturally, I was a little annoyed by the delay, but I remained calm and accepted the inconvenience. When the car didn't arrive by Friday, I called (again, I had to make the calls) and, rather than Herb Gordon personnel following up on my car, I was given the name and phone number of the trucking company with a suggestion that I call. I called the trucking company and, after a few attempts, spoke to the owner. He accepted responsibility for the delay in picking the car up due to some scheduling issues for which I, again, remained calm. However, he went on to state that his driver stopped in East Tennessee where he lives and tried to describe some confusion about having another of his drivers pick it up there as he came in from North Carolina. I was clearly confused and tried to convey my interest in getting my car delivered promptly. As I learned later, this driver pulled into a dealership in Alcoa, TN and simply handed off the keys and said he was instructed to leave the car there for later pickup. An employee at that dealership told my wife that he didn't know anything about a drop-off and, when he consequently refused to sign any paperwork accepting the car, the trucker simply handed him the keys anyway. At this point, NO ONE was responsible for my car. On January 19th – 3 weeks later – still unproductively trying to get some help from Herb Gordon personnel, I received a call from a trucker who, passing through Alcoa on his way to Nashville with a truckload of cars, noticed a bulletin that a car needed to be dropped in Nashville, and he agreed to pick it up and deliver it. Finally, on January 20th, I received my car. During these 3 weeks, no progress was made in getting my car delivered unless I got on the phone and asked for a status update or for someone to take some action. The ONLY calls I received from Herb Gordon personnel, with the exception of one call from (an assistant sales manager) in response to my call, were from (my salesperson) telling me how sorry she was. Her helpless calls of sympathy were not in the least reassuring, nor did they accomplish anything toward getting me my car. They simply added to my frustration. Now that my car has been delivered, I've been attempting to speak with (the General Manager)about some compensation for the $500 delivery charge for which I received totally unacceptable service. (The General Manager's) only response was that a) he didn't make anything on the car and b) he'll talk to the trucking company about giving me back a portion of my fee. He promised to get back to me. That was nearly two weeks ago. I have called him repeatedly in the interim, but he never seems to be there and certainly has not returned any of the voicemail messages I left for him. I reminded him that I didn't hire the trucking company – he did. I paid Herb Gordon Volvo to have my car delivered. And whether (the General Manager) made anything on the sale of the car or not is totally irrelevant – if he didn't want to sell it at that price, he shouldn't have. Throughout this entire episode, despite my extreme displeasure with the lack of responsiveness on the part of Herb Gordon personnel, I have remained calm and tried not to overreact. At this point, I have no choice but to take some action. I can see no recourse for recovery of my delivery fee but to dispute $500 of the $2,500 deposit I put down on my credit card. Given the amount of unilateral effort I have had to put into this transaction, and Herb Gordon Volvo's total lack of effort, professionalism, and concern, nothing less than a full refund of the delivery charge will be satisfactory. This C70 was to be my "fun" car and, as I said when I was at the dealership, it was my intention to buy another car to replace my 1999 S-80 T6 so that I would still have a 5-seater in which I could carry my family. (My original contact person's) cooperative attitude at the time prompted me to think (and suggest) that I would buy that car through Herb Gordon Volvo as well. Obviously, that isn't going to happen now. This has been the most egregious display of incompetence in my recent memory. It is now 5:00 pm on Wednesday, February 9. By this time tomorrow, I will have contacted VISA to dispute my deposit unless I have reached some satisfactory resolution before then. ----------------------------- (The reply follows) mr. broder, the trucking company has refused to refund any of the shipping charge.i am sorry about the delay , however there will be no refund for the shipping. we stand behind our vehicles 100 percent, but i cant pay for situations beyond my control. you got a great car at a great value.if there is anything you need regarding the vehicle ,we will be here for you. ------------------------------------------ Sorry for the length of the post. I suggest you avoid this dealership.

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