Direct Chrysler Dodge Jeep Ram Service Reviews - 156999906 Dealerships
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Direct Chrysler Dodge Jeep Ram Service Reviews

  • 495 W Lee Hwy
  • Wytheville, VA 24382 (map)
  • Chat with Dealer
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Service Rating:

Fix for Jeep

Written by wvillewtress on 06/09/11 09:26:23 AM PDT Go back to Service reviews
Recommend this dealer? No

I took my (new) Jeep down to Direct Dodge for repairs. The service department isn't too friendly. The manager explained to me that they had several jobs in front of mine and it could take several days to fix the leaky/faulty window on the Jeep. Fine--except that I made an appointment a week in advance for this repair job! They had the Jeep for a few days, put some sort of chemical around the glass and said that should fix it. It rained a week later and the window was leaking again so I took the Jeep back to them with the problem. I was told that repairs would be covered under warranty. That's nice considering that I had already paid them a hefty 400.00+ to caulk the window the first time. They had the Jeep a week this time. Whenever I came to pick up and pay, I was told that the bill was now 900.00 because they replaced the windshield and replacement was not covered under warranty because they didn't do work on an already existing open work order. Apparently they had to create a new one. I wasn't too thrilled with this. On top of this, the inspection sticker expired while it was in their shop. They inspected the vehicle but it failed. They informed me that they had done some additional work on the vehicle to make it pass inspection. This totaled over 200.00 so now I'm at $1500.00 for a state inspection and a windshield replacement. They refused to work out a payment plan, they failed to get authorization for repairs BEFORE they done repairs and they still didn't fix the problem. The window is leaking once again and my new 2010 Jeep smells like mold now. I think I'll buy something else next time.


Dealership Experience

Were you satisfied with the quality of work performed on your vehicle? No Did the dealership complete the work within the timeframe promised? No Did the dealership provide you with an accurate quote of the work to be performed? No Do you feel the price paid for service(s) was fair and appropriate? No Did the dealer honor all commitments made? No

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