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Lustine Toyota Scion Service Reviews

  • 14227 Jefferson Davis Hwy
  • Woodbridge, VA 22191 (map)
  • (888) 862-8480
  • Chat with Dealer
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Service Rating Lustine Toyota is not the right dealer for you! By Beausoleil629 on 04/02/14 04:13:13 PM PDT
Recommend this dealer? No

I received a tire rotation and Virginia safety inspection there today, 2 April 2014, and my car was damaged and at least one step, they stated they completed, was skipped. The damage to my vehicle was relatively minor and most likely by accident; however, I was not notified of the damage which is co...
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Service Rating Tim Shanahan - Best Service Advisor Ever! By luvmycelica on 04/04/12 09:48:24 AM PDT
Recommend this dealer? Yes

I have a 2000 Toyota Celica that I bought brand new way back then from this dealership. Twelve years later, I am still driving this car. My Lustine Toyota Service Advisor, Tim Shanahan, is the reason this car still performs like new. Mr. Shanahan is extremely professional and courteous and goes the ...
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Dealer Response

We deeply appreciate your feedback and your continued loyalty. We're so happy to know that Tim goes the "extra mile" to make sure your Toyota can go those extra miles on the road after many years! We look forward to seeing you at your next appointment. Be sure... Read more

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Older Reviews (over 2 years old)

The following reviews are over two years old - their ratings are not used to calculate the dealer's current aggregated ratings.

Service Rating Service By bakingmom on 03/02/12 01:42:16 PM PST
Recommend this dealer? Yes

My husband & I bought a Toyota Venza 2009 from them my car was the model the very first one before they showed it to the public yet. The service was OK. But the reason I come back here to get service for my car is not the sales people but the service agents like Bryant Jones & the ladies who check y...
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Dealer Response

Thank you for taking the time to provide us with this feedback. We love hearing from our customers because it helps us to make sure that we are doing everything possible to achieve complete satisfaction. We're very sorry for any inconvenience that occurred dur... Read more

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Service Rating Lustine And Bryant Jones (Service Advisor) By a_brevard on 03/01/12 11:25:43 AM PST
Recommend this dealer? Yes

I bought my used 2002 Avalon XLS from Lustine about five years ago. It has been a reliable car with very few problems. On the rare occasion I have had a problem and for my milestone services I always return to Lustine. On my recent visit I received the 120,000 mile service and needed a state inspect...
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Dealer Response

We would like to thank you for taking the time to write this stunning review. It is encouraging to know that you've found Bryant so helpful and friendly. We pride our dealership in top-notch customer service. Feel free to contact us if you have any questions o... Read more

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Service Rating Great Job Bryant Jones!!! By vkaye on 03/01/12 10:06:06 AM PST
Recommend this dealer? Yes

When I visited the Lustine-Toyota service department in Woodbridge Virginia, I had a wonderful experience. Bryant Jones was my service technician and he took really good care of me. Bryant was also my service technician the last time I visited the service department. You better believe I will person...
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Dealer Response

We would like to sincerely thank you for taking the time to write this review for our dealership. We are pleased to hear that we've exceeded your expectations and that you have noticed our strong efforts in customer service. We look forward to seeing you in th... Read more

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