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Lustine Toyota Scion Sales Reviews

  • 14227 Jefferson Davis Hwy
  • Woodbridge, VA 22191 (map)
  • (877) 857-5341
  • Chat with Dealer
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Sales Rating BEWARE!!! Internet price doesn't include $2000 in fees! Written by shornsac on 06/26/14 11:31:49 AM PDT
Recommend this dealer? No Purchased a vehicle from this dealer? No

BEWARE!!! The internet price does not include a $499 processing fee, a $995 inspection fee to make it Toyota certified vehicle, plus a $495 "trim package" they put on their used vehicles. So, we went to look at a $16,657 car that was going to end up costing us $2000 more than advertised. I spoke wit...
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Dealer Response

John, it's unfortunate to hear that you had such a difficult time during your visit. We strive to provide our guests with excellent customer service and we regret you did not experience that standard of service during your visit. I would appreciate the chance ... Read more

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Sales Rating Great Experience Written by Alchemist13 on 10/29/13 05:26:28 PM PDT
Recommend this dealer? Yes Purchased a vehicle from this dealer? Yes

I just bought a new 2013 Highlander. When I went into the dealership that day I didn't expect to leave with a new car. I had done a lot of research and new what deal I wanted. I had low expectations. From the minute I walked into the dealership, everyone was extremely polite and professional. Brando...
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Dealer Response

Thanks for your wonderful review! We are glad to hear that you are happy with the deal you received, and that Brandon and Delma were helpful and professional. We strive to provide excellent customer service, and it's wonderful to hear that our team was able to... Read more

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Sales Rating Reminds me why I hate car shopping! Written by 2pjs on 08/12/13 09:04:50 AM PDT
Recommend this dealer? No Purchased a vehicle from this dealer? No

Pushy, unprofessional salesperson Price of a used vehicle was much more than we finally purchased a new one for at another dealership. Giving even one star is not representative of my negative feelings about this experience.
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Dealer Response

I am terribly sorry to hear about your negative experience and would like to learn more about what happened. If you will grant me the opportunity, I would like to speak with you and see if there’s anything we can do to mend your relationship with our dealersh... Read more

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Sales Rating My Best Experience Ever in a Dealership Written by kylemattryan on 03/04/13 12:14:44 PM PST
Recommend this dealer? Yes Purchased a vehicle from this dealer? Yes

If you are looking for a Toyota, make sure that Lustine in Woodbridge is one of the first places you go to. My wife and I went in on the weekend, with the mindset that we were just going to leave frustrated, and low and behold we bought not one but two vehicles. I cannot say enough about our sales r...
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Dealer Response

We are thrilled to hear about your great experience at our dealership! We all work really hard to provide the best customer service and have you leaving our dealership happy. Da’Velle is an exceptional worker and we are glad he is part of our team. Thank you ... Read more

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Sales Rating Smooth and Easy Written by RollaGrl on 01/08/13 06:24:46 PM PST
Recommend this dealer? Yes Purchased a vehicle from this dealer? Yes

I recently purchased a car from the Internet Manager Martin. I was happy I did not have to deal with multiple people. I came in on the internet price posted on the website. I was not happy at first about the hidden rebates in the pricing when I got there. He was very patient and explained the reason...
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Dealer Response

Thank you for taking the time to leave us this review. Satisfactory customer service is our top priority, and I'm glad that Martin was able to help you through the purchase process and make your visit with us smooth. Please keep us in mind for any future autom... Read more

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