Karen Radley Volkswagen Service Reviews Dealerships
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Karen Radley Volkswagen Service Reviews

  • 14700 Jefferson Davis Hwy
  • Woodbridge, VA 22191 (map)
  • (888) 685-4136
  • Chat with Dealer
  • Awarded in 2015
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Service Reviews

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Service Rating Find the radio code By mdantz9178 on 06/17/15 01:10:33 PM PDT
Recommend this dealer? Yes

Erin Anderson was most helpful and not only made sure that the vehicle issues were solved but also that my wife and I were taken care of during our wait. Great first experience at your dealership and will definitely be returning for all of our service requirements in the future
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Dealer Response

Thank you for your kind words! Erin is a great asset and we appreciate him for giving you that comfort during your experience! We thank you again and we look forward to servicing you again in the future! Kind regards, Rod Emmons - General Manager

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Service Rating Auto Svc at Karen Radley VW By Miguel_S on 06/03/15 10:42:02 AM PDT
Recommend this dealer? Yes

The attention to detail - multi-point inspection to uncover unknown or potential car issues. The caring ways of the service personnel. The waiting area is acceptable and the coffee bar is good.
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Dealer Response

Miguel - We would like to extend our gratitude to you for taking the time to give us your feedback. At Karen Radley Volkswagen, we are determined to deliver detail-oriented and personalized customer service. We really appreciate this feedback and we will share... Read more

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Service Rating Electrical Issues Resolved [HOPEFULLY] By tmkeese on 06/03/15 06:40:04 AM PDT
Recommend this dealer? Yes

I liked that the service agreement covered all expenses and that despite the inconvenience of no vehicle for a day shortly after I was without a vehicle for a week, I was pleased with the expedient service and [HOPEFULLY] we've reached a resolution. I always appreciate Darryl's great service and fri...
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Dealer Response

Thank you so much for taking the time to provide such great feedback. Our primary focus is to provide each and every customer with exceptional service, and I am extremely happy to hear that Darryl and the team were able to satisfy that. Don't hesitate to reach... Read more

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Service Rating Positive Experience at Karen Radley VW By jpandre on 03/20/15 06:10:40 AM PDT
Recommend this dealer? Yes

I enjoyed working with Darrell McMillon. He's a good guy who provided outstanding service. It was very kind of him to arrange a service loaner car while mine was being repaired. That was very helpful for my situation.
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Dealer Response

Thank you so much for taking the time to write this review. Darrell is great with people and focuses on what the guests needs. He will be pleased to hear about your positive experience. If you have any questions, please come back in to visit. Also, check our F... Read more

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Service Rating Best Service and Customer Service By Anthony1989 on 02/26/15 01:43:33 PM PST
Recommend this dealer? Yes

The over customer service, great help from the Beginning to the End. I am sorry I forgot the techs name in the bay, I know he was rather new but his service was genuine and made the great experience from the start.
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