MISLEAD?Written by flyva2 on 04/22/12 07:54:46 AM PDT Go back to Sales reviews
Recommend this dealer? No Purchased a vehicle from this dealer? No, Poor experience with dealer personnel
We made a visit to Hall Nissan on 4/13/12 to look at a '12 Maxima. We saw one we liked. I explained to the salesman many times along with the manager Arnell Johnson, that everything was pending on how much down payment I was going to have and that wouldn't known until 4/16/12? We wrote a check for $500.00 to HOLD the car until 4/16/12. Mr. Johnson took the check and went to get us a receipt for it, we noticed it took him a while to return with it? We got the receipt and we left. I tried to send Mr. Johnson emails over the weekend asking him to send me some hard numbers, he sent me estimates and told me over the phone that he couldn't get me hard numbers until he could run my credit, although I was pre-approved through Nissan before going to the lot. I sent him an email on 4/14/12 explaining that we didn't have that warm and cozy feeling with them and that the Nissan dealers didn't have any problem presenting me numbers without running my credit? and that we were going to think about it and call on 4/16/12 with a decision. On 1/15/12 I made a deal with another dealer, I called my saleman asking to get my deposit back? he stated that it was non-refundable? and he didn't know what to do and had Mr. Johnson call me about it. I explained to him that we bought elsewhere and wanted the deposit back. He pretty much said sorry for my luck. We tried to put a stop payment on the check on 4/15/12 and come to find out, they processed the check on 4/13/12? after it was made rea clear to the saleman and to Mr. Johnson, that the check was to HOLD only, if we knew they would process the check it would have never been written! I think it's pretty sad that they would process it when it was made clear that we were looking at others dealers as well and no decision was going to made that night. The whole deal was a hold until I knew of my down payment and they knew it as well. We should have looked at the receipt right then? I f I would have, I would have asked for it back right then and walked right out the door! I don't see how they sleep at night.