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Koons GM Corner Service Reviews

  • 2000 Chain Bridge Rd
  • Vienna, VA 22182 (map)
  • Chat with Dealer
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Service Rating Awesome service department! By ganthc on 03/04/14 09:42:17 AM PST
Recommend this dealer? Yes

I had my car serviced by Michael K. and he and his team were able to determine the problem with my vehicle. In addition, he also gave my car a detailing which made it "brand new" again at no extra cost. Koons' motto is "We're Gonna Wow Ya," and I never considered what that meant until I got service ...
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Service Rating Great from start to finish! By Hms1210 on 02/12/14 11:10:15 AM PST
Recommend this dealer? Yes

Everyone at Koons has always been so friendly to me. The past few times I have brought my car in for service I have been taken care of by Jerimiah, who is always really great at greeting me right away, keeping me updated on progress and wait time explaining what was done in detail once my car is rea...
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Older Reviews (over 2 years old)

The following reviews are over two years old - their ratings are not used to calculate the dealer's current aggregated ratings.

Service Rating excellent extension of services for difficult issue By excelsior960 on 12/21/11 11:22:45 AM PST
Recommend this dealer? Yes

Service personnel are very knowledgeable and forthcoming with information even on a detailed level. They allowed an extended level of access so that I would understand and be comfortable with the work performed. All pending issues were fully taken care of as promised. Having only had the vehicle on...
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Dealer Response

Thank you so much for taking the time to share your experience with us. Efficient and thorough service is key to maintaining a reputable service department so we are thrilled to hear that your expectations were met. We look forward to doing work with you in th... Read more

All Comments (1)
Service Rating Service Department Leaves A Bad Taste In My Mouth By jewlz224 on 06/16/08 12:00:00 AM PDT
Recommend this dealer? No

Very disappointed that this dealership thinks so little of their customers that they will not provide loaner cars. There is an Enterprise Rent-A-Car dealer near the dealership, so as long as customers are willing to fork out the $ for a rental car, you're covered. The shuttle will only drive custo...
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Comments (1)
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