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Starr Motors Service Reviews

  • 2584 Pruden Blvd
  • Suffolk, VA 23434 (map)
  • (888) 587-1563
  • Chat with Dealer
Service Rating:

Service at Starr Motors

Written by dbridgers on 10/22/08 12:00:00 AM PDT
Recommend this dealer? No

Service at Starr Motors in my opinion is not very good. I recently had an experience with them that has caused me to think twice about ever dealing with them. A recall on an electric fan was done about 9 months ago. They left the wire exposed causing the other fan to strike it causing it to cut the wire over a period of time.The vehicle taken back and they admitted that it was their error and it would not cost me to replace it. At the time I asked if the other fan was bad and they said it wasn't. At the same time they told me that I needed new tires and they could sell me 4 for $300.00. I told them I was not going to buy the tires just fix the fan. After the fan was put in they told me that I would have to pay for it. I borrowed one of their rentals and went home to check with Chrysler Corp. When I came back the rental was filled with gas. The original bill they said would be $208.00. I did not get the car until the next day. The backshop manager was extremly rude. The saleman was just as bad. Trying to talk to the owner was useless. I was told that the car was not filled up with gas . I had just filled the tank when I brought it back. A $208.00 billed jumped to $254.07. I was charged $46.00 for gas for a vehicle that had been filled up by myself. They refused to correct their error on their repair mistake. I would never do business with this dealership again.


Dealership Experience

Were you satisfied with the quality of work performed on your vehicle? Not available Did the dealership complete the work within the timeframe promised? Not available Did the dealership provide you with an accurate quote of the work to be performed? Not available Do you feel the price paid for service(s) was fair and appropriate? Not available Did the dealer honor all commitments made? Not available

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