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Mike Duman Suzuki Sales Reviews

  • 2300 Godwin Blvd
  • Suffolk, VA 23434 (map)
  • Chat with Dealer
Sales Rating:

Our 2007 Suzuki XL7 was part of a buyback and we were never told!

Written by aveger on 11/29/10 12:00:00 AM PST
Recommend this dealer? No Purchased a vehicle from this dealer? No

* * Names have been changed to protect people that are not directly or indirectly involved * * November 20, 2010 In 2008 my wife and I purchased a vehicle from Mike Duman auto sales in Suffolk, Va. We were happy with the vehicle for the needs at that point in time. The vehicle was a 2007 Suzuki XL7. We also always purchase items that may hold their resale value. This vehicle has leather, wood grain and a DVD player in the back (for my one child). Two years and one additional child later it was time for something a little bigger. Julie and I went to Chevrolet dealership. We located a 2011 Chevrolet Tahoe. They informed us the VIN number on the vehicle we were attempting to trade in was part of a "Lemon Buyback". The Chevrolet dealer, along with 3 others, were only able to offer us between $3,000 and $5,000. After researching on www.google.com I found out the definition of a "Lemon Buyback". "A lemon buyback is a vehicle that has been reclaimed by the car manufacturer on or after January 1, 1996, because warranty promises were not kept after defects were discovered. The reacquired vehicle, before resale, must be registered in the manufacturer's name. The law's intent is designed to protect buyers of used cars and new cars." [violative content deleted] The following day I located all the paperwork from the original sale. I wanted to find out if we signed any paperwork stating that we were aware this vehicle was part of a "Lemon Buyback" I was unable to locate any. I then contacted the dealer in Suffolk Va. I spoke to BOB (Real name not used). He informed me that he will need to locate our paperwork to make sure we were not made aware. A few hours later I contacted him back. He informed me that he was unsuccessful locating any paperwork were we were made aware that this vehicle was part of the buyback program. BOB asked me when I would be able to come in. I informed him my wife and I would be in on Saturday (November 20, 20100). On November 20, 2010 Julie and I Went to Mike Duman Auto Sales in Suffolk, Va. We were greeted at the door and pointed in the direction of BOB. After speaking with the BOB he informed us that he would see what he could do. BOB directed us to our original sales person. We looked on the lot and found a 2007 Chevrolet Tahoe. We believed this vehicle suited our needs and a vehicle that was comparable to the one we were looking to buy when we discovered the Buyback Notification on this vehicle. Even though we wanted a 2011 Tahoe from a different dealership, we would compromise and work with the Mike Duman Dealership. Our current payments on the vehicle we are driving are $250 a month. I informed the sales person I would even meet him in the middle and accept a payment of $300 or less if need be. After BOB discussed the situation with TIM ( Real name not used) himself (my wife and I saw BOB speaking to him directly) what they could do, the only thing they stated they could do would be to give us Bluebook Value, because of depreciation. He informed us that the new payment would be over $500. We informed him that the law states (according to lemon law.com) that because they did not inform us that my 2007 Suzuki XL-7 was a "Lemon Law manufacturer Buyback" before we purchased it that they were liable to give us full purchase price back. BOB went back to discuss this with TIM and came back and said that they would still only be able to give me bluebook. TIM stated he is aware that they did not inform us that this vehicle was part of a Buyback. When I went to the dealership they had only the mind frame to sell me a vehicle and not work with the current incident at hand. I can get special pricing from a different dealership. The special pricing includes S Plan (2 % over invoice), Student Discount (my wife is a student). I also want to sell this vehicle privately, but now i am unable to because by law i have to tell people that it is part of a buyback. I fllow the rules!!! I am not tryin


Dealership Experience

How quickly did the dealer respond to your email inquiries? Not applicable While you were at the dealership, did you feel the dealership used your time well throughout the purchase process? Not applicable Did the dealer honor all commitments made? Not available

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