Poor ServiceWritten by isisqueen5 on 07/02/09 12:00:00 AM PDT Go back to Service reviews
Recommend this dealer? No
I brought my car in a couple of weeks ago to have work done due to a failed state safety inspection. My car was only 2 1/2 years old and I asked if the needed repairs would be covered under warranty. I was told "no" and was charged a total of $600 to have the work done. Recently, my car failed inspection again despite these "repairs". After going to another Chrysler dealer I discovered that some of the work that needed to be done didn't get done after all, and that the reapirs I did pay for should have been covered under warranty after I had been told by Safford that the warranty didn't cover them. A Chrysler rep happened to be present when I was at this second dealer and was kind enough to issue me a factory rebate for the charges that should have never been made. The manager of the service department at Safford was notified and I have yet to receive a callback. Terrible service. I felt like I was taken advantage of.