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Safford Chrysler Jeep Dodge Ram of Springfield Service Reviews

  • 6801 Commerce St
  • Springfield, VA 22150 (map)
  • (888) 721-4615
  • Chat with Dealer
Service Rating:

Poor Service

Written by isisqueen5 on 07/02/09 12:00:00 AM PDT
Recommend this dealer? No

I brought my car in a couple of weeks ago to have work done due to a failed state safety inspection. My car was only 2 1/2 years old and I asked if the needed repairs would be covered under warranty. I was told "no" and was charged a total of $600 to have the work done. Recently, my car failed inspection again despite these "repairs". After going to another Chrysler dealer I discovered that some of the work that needed to be done didn't get done after all, and that the reapirs I did pay for should have been covered under warranty after I had been told by Safford that the warranty didn't cover them. A Chrysler rep happened to be present when I was at this second dealer and was kind enough to issue me a factory rebate for the charges that should have never been made. The manager of the service department at Safford was notified and I have yet to receive a callback. Terrible service. I felt like I was taken advantage of.


Dealership Experience

Were you satisfied with the quality of work performed on your vehicle? Not available Did the dealership complete the work within the timeframe promised? Not available Did the dealership provide you with an accurate quote of the work to be performed? Not available Do you feel the price paid for service(s) was fair and appropriate? Not available Did the dealer honor all commitments made? Not available

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