West Broad Volkswagen Service Reviews

I had a brand new Passat wagon that I bought from this dealership that mysteriously developed transmission and throttle problems after 500 miles. The service department refused to fix the car and insisted that it was driving normally. It skipped gears and alternately refused to accelerate and lurche...
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I was the proud owner of two Volkswagen's; a 2001 Jetta VR6 and a 2003 Passat W8. I loved my Volkswagen's. I loved the build quality, performance, and styling. Funny though how a terrible manufacturer service department can overshadow everything you like about the brand and product. I had too many ...
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While on my way back from Norfolk, VA, to Alexandria, VA, my alternator went out on my 2001 VW Jetta. USAA towed my vehicle to West Broad Audi VW to have repairs done. Their service hours were terrible, and by the time we got from Yorktown to Richmond, trying to call them the entire drive, the servi...
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I had a VW Touareg and this was the worst experience that I have ever had with VW. I have attached a response to a survey I received after being serviced at this location (Midlothian wasn't much better at contacting customers either): There were several miscommunications. Once my car was transp...
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Let me first just say that West Broad Audi has THE WORST and unprofessional staff I have ever encountered. I dropped off my Audi convertible to have the top looked at because it wasn't retracting properly. After an hour and fourty-five minutes of waiting, the "diagnostic test" had not been finished...
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