West Broad Volkswagen Sales Reviews Dealerships
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West Broad Volkswagen Sales Reviews

  • 9001 W Broad St
  • Richmond, VA 23294 (map)
  • Chat with Dealer
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Sales Reviews

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Sales Rating I just bought a used Jetta Sportwagon yesterday. Written by this8120 on 03/11/15 04:39:18 AM PDT
Recommend this dealer? Yes Purchased a vehicle from this dealer? Yes

I give salesman Michael Fetty five stars for his approach. He's not at all like the stereotype of a used car salesman. He's low-key and professional. I've only given three stars because after we left the dealer, we used the heating. Good Lord. Two of us felt sick from the smell of the exhaust fu...
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Older Reviews (over 2 years old)

The following reviews are over two years old - their ratings are not used to calculate the dealer's current aggregated ratings.

Sales Rating Focused on Customer Satisfaction Written by countrydrive on 03/01/13 07:29:53 AM PST
Recommend this dealer? Yes Purchased a vehicle from this dealer? Yes

We worked with the internet sales office, and found them to be very straight forward, honest, and quick to respond. All in all a very good experience. As usual the post sales - experience pitched add-ons, extended warranty, tire protection and a paint protection product. It was not a hard sell, a...
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Sales Rating Deceptive, deceptive, deceptive Written by mikett on 01/21/12 09:42:31 AM PST
Recommend this dealer? No Purchased a vehicle from this dealer? No, Poor experience with dealer personnel

"Deceptive" is one word striking out when I think of this dealership. This past week, my wife and I came to trade in our car, agreed with Michael Fetty for the price difference of $7500. Bobby Choi came in and said in order for us to get the 1,9% preferred rate (Passat 2012) with Volkswagen, we ...
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Sales Rating Jetta SportWagen Auto TDI Written by saymac on 07/16/11 05:32:06 PM PDT
Recommend this dealer? Yes Purchased a vehicle from this dealer? Yes

I had a very good experience at West Board Volkswagen they had the vehicle I wanted, Both sides gave a little on the pricing of the vehicle the deal was agreed upon in about 45 min. The sales personal are very friendly and knowledgeable I pick up the car in a couple of days. I have no problem recomm...
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Sales Rating Worst dealer I ever dealt with Written by peterj2706 on 02/18/09 12:00:00 AM PST
Recommend this dealer? No Purchased a vehicle from this dealer? No

We went to trade in my wife's Audi at another dealer. She had owned it for 6 years, purchased new at West Broad Audi. Imagine our surprise to find out that there was substantial body repairs done to our 'new' car. It had been babied and garaged its entire life and didn't have so much as a door d...
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