Pearson Toyota Scion Service Reviews Dealerships
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Pearson Scion Service Reviews

  • 12978 Jefferson Ave
  • Newport News, VA 23608 (map)
  • (888) 667-0469
  • Chat with Dealer
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Service Reviews

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Service Rating Jose Becerra By LWPrius on 07/22/15 08:08:45 AM PDT
Recommend this dealer? Yes

What a refreshing experience! Just finished my 10K inspection with the service department and Jose Becerra. Wow, greeted professionally and kindly. Pleasantly assisted in getting the paperwork completed, explained everything. Said I would have a wait of approximately 1 hour. In and out - Arriva...
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Service Rating Bad job By j_tacoma on 02/24/15 10:38:03 AM PST
Recommend this dealer? Yes

I took my Tacoma in for the rusted frame recall. The undercoating they sprayed on the frame was all over my muffler, gas tank, shocks, the body and under the hood. I took it back to be cleaned off. But when I picked it up it still had overspray all over the body, under the hood, and on the rocker pa...
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Service Rating Service Department is Wonderful By missejh on 11/26/14 12:22:22 PM PST
Recommend this dealer? Yes

I have a 2012 Toyota Camry that I DID NOT purchase from Pearson. I have had several issues with it and since I am from Newport News I contacted the Pearson Service Department for help. Both times Chris has answered all my questions free of charge and has helped me fix this issue I was having without...
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Older Reviews (over 2 years old)

The following reviews are over two years old - their ratings are not used to calculate the dealer's current aggregated ratings.

Service Rating Dealership doesnt care about you or your vehicle By 08dailydriver on 07/07/11 09:42:04 AM PDT
Recommend this dealer? No

Pearson Toyota has the worst customer service I have ever seen! The advisors could care less about you let alone your vehicle it took them multiple attempts to fix my vehicle. The service manage offered no reason, explanation, or apology he too could care less. Do not waste your time or money at thi...
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Service Rating 2006 Toyoto Avalon XLS Touring By virgoplus66 on 07/12/10 12:00:00 AM PDT
Recommend this dealer? No

I purchased this car brand new. The salesman I dealt with was a friend but not pushy. However, everytime I've had the car in for the 5000 mile maintenence, I pay out a bundle of money. I brought this car because I was told that Toyotos were very reliable.........for whom, the dealer of course. I...
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