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Pence Kia Sales Reviews

  • 11841 Midlothian Tpke
  • Midlothian, VA 23113 (map)
  • Chat with Dealer
Sales Rating:

Bad Customer Service

Written by kia2009 on 09/30/09 12:00:00 AM PDT
Recommend this dealer? No Purchased a vehicle from this dealer? Yes

Purchased KIA car and sales staff were pleasant but rather slow. However, after two service trips I noticed that sales and service has declined immensely. I waited three hours for my fist inspection and was charged nearly $60 for a light bulb change! I am not a person that blogs but I think customer loyalty is crucial in these days and times. Pence needs to hire more professional staff that will get the sale, keep the customer, and keep the customer coming back. I will never buy a KIA or Nissan ever due to Pence's actions.

Dealership Experience

How quickly did the dealer respond to your email inquiries? Not available While you were at the dealership, did you feel the dealership used your time well throughout the purchase process? Not available Did the dealer honor all commitments made? Not available

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